Services A-Z (193)

Miami faculty, staff, and students can use Filelocker to conveniently and securely share files with other people both on and off campus.

Webex is a cloud-based collaboration system provided by Cisco Systems that provides a way for people to work together in different buildings, in another city, or across the world.

Service provides support for reading, writing and studying.

This form is used to request services from Accessible Technology Services and should only be completed by faculty and staff.

Use this form to be notified when an outage has been resolved and service is restored.

Technical Support Representatives (TSRs) may use this form to add or remove an Active Directory (AD) networked printer. This form also allows you to request the creation of a Banner print queue.

Technical Support Representatives (TSRs) may use this form to request the additions and deletions of Banner print queues.

Technical Support Representatives (TSRs) may use this form to request adding or remove a DNS Alias.

Technical Support Representatives (TSRs) may use this form to request adding or remove a Static IP Addresses.

Faculty, staff, and students may download the Canvas Mobile App for Android

Members of the Miami community (faculty, staff, and students) may request the arrangement of a video conference and the reservation of facilities using this form.

This is used to request access to Banner Finance and BannerWeb Finance. It does not apply to the other Banner modules such as Student or Bursar.

This form captures and tracks requests for Banner module updates that occur outside of the standard monthly cycle of updates.

This is used to request Buyway transactional and/or approval security.

Provides collaborative calendaring for the Miami University community.

IT Services enables departments to provide call center capability for their customers.

Making updates to web pages published in Cascade or other places.

Faculty, staff, and students may change their MUnet password by using the password change tool.

Service provides support of the teaching and learning experience through the provision and support of a standard package of classroom technologies

Faculty may use this form to request training on the technologies found within classrooms.

Order supplies for your ComDoc print device

Miami's AppPortal technology streams applications to your computer or device, making the application appear as if it is running from your computer or device. AppPortal technology provides access to Banner and Kronos, as well as access to Windows applications for Mac users and CSE 148 students.

Miami's AppPortal Applications technology streams applications to your computer or device, making the application appear as if it is running from your computer or device. This technology relies on Microsoft's RemoteApp and Desktop Services. AppPortal technology provides access to Banner, MInE, & Kronos, as well as access to Windows applications for Mac users and CSE 148 students.

Miami's AppPortal technology streams applications to your computer or device, making the application appear as if it is running on your computer. AppPortal provides access to Banner, MInE, and Kronos, as well as access to Windows applications for Mac users and CSE 148 students. You will first need to install the Microsoft Remote Desktop app on your iOS device in order to use it.

Before using MU-WIRELESS, you will need to configure your Windows device to connect to the network.

Faculty and staff may log in to their directory entry and enter up to six email aliases that they wish to use.

Faculty and staff may use this form to request changes to Google calendar resources or to create new Google calendar resources.

Create a new or modify an existing Tivoli account

Faculty and staff at Miami University may use this form to request reports from the CS Gold WebCard Center or CBORD systems. Requests are typically fulfilled within seven business days.

Allows departments and divisions to make data-informed, proactive decisions using institutional data.

Allows faculty and staff to make permanent and convenient paper documents and records useful to complete work assignments and create durable records for record retention purposes and information distribution.

Phone services that support a variety of phone technologies including hardware/software phones, faxes and call centers.
MiamiOH.edu/phones

IT Services installs the equipment needed for departments to display digital signage.

IT Staff have deep knowledge of university operations and can direct customers to other university service providers.

Provides document storage offerings (e.g., M-drive, MUFiles, etc.) and commercial services like Google Drive. Web document storage allows users to store and collaborate on documents and other files over the internet. Documents stored using these services will remain available if the client’s computer breaks, because the documents are “backed up” on the web document storage service.

Faculty, staff, and students may use this form to report issues with electronic locking doors at any Miami University campus.

Accepted international students currently in China may use this form to request a temporary bypass of the Duo two-factor authentication system until such time as they arrive on campus. For more information about why you need this bypass, please visit https://miamioh.teamdynamix.com/TDClient/KB/Art...

Provides teleconferencing and video conferencing for the Miami University community.

IT Services provides the capability to scan, manage and securely store electronic documents.

Service that provides electronic/digital fax functionality.

An electronic mail list is a tool that distributes a single electronic mail message to multiple recipients, whose email addresses are maintained in one central list.

Reliable and secure email service provided through Google's Gmail App.

Emergency notification services to the university community via cell phone, text messages, and email. The system, "Miami Emergency Text Messaging System," will be available to Miami University students, faculty, and staff on all Ohio campuses.

Provide common tools and processes that extend our IT Service Management for use in non-IT contexts so that the university office has measurable, efficient transactions and visibility into the full lifecycle of the services they provide.

IT Services provides application/database hosting, maintenance, and data integration for Miami University’s Enterprise Resource Planning Tool (currently Banner/Ellucian).

Allows students to provide impressions of learning gained and faculty teaching near the end of a course.

FBS Divisional offices will use this form to request specific help from FBS-IT that is NOT related to Miami desktop software or hardware or questions about email or other programs that are in general use across the entire university. For that, please contact IT Help via normal methods (phone, chat, or email).

Requests for FBS-IT Help are typically fulfilled within 4 business days.

Faculty and staff may purchase this application at a discounted rate from the Miami software store.

Course List

The Chrome Extension for Miami Directory lookup provides an easy way to access Miami's online directory from a Chrome browser window.

Miami students, faculty, and staff can use this application on Linux to access internal Miami resources securely from off-campus or to connect to protected IT systems, such as Native Banner.

Students, faculty, and staff use the Miami VPN service for macOS to access internal Miami resources securely from off-campus or to connect to protected IT systems, such as Native Banner

Miami students, faculty, and staff can use this application for Windows to access internal Miami resources securely from off-campus or to connect to protected IT systems, such as Native Banner.

Need additional help or requesting something you cannot find in the service catalog? Use this form to submit a ticket and someone will address it.

The Miami Notebook program combines the laptop computer you want with the service and support you need. Miami selects and pre-configures a selection of Apple laptops to meet your academic and lifestyle needs for up to four years.

Faculty, staff, and students may use this service to receive free downloads of Office Pro Plus for Android devices.

Faculty, staff, and students may use this service to receive free Office Pro downloads for iOS devices including iPhones and iPads.

Faculty, staff, and students may use this service to receive free Office Pro Plus downloads for Windows and Macintosh computers.

The Miami Notebook program combines the laptop computer you want with the service and support you need. Miami selects and pre-configures a selection of Dell laptops to meet your academic and lifestyle needs for up to four years.

The MiTech Repair Center provides walk-in hardware repair for personally-owned computers as well as dispatch services for university-owned hardware repair.

High Performance Computing Cluster which supports academic research.

IT Services provides web, application, data, and server hosting including data integration services for commercial, open-source and, in-house developed solutions for the Miami University community.

Human resource administration functions including hiring and managing employee records. Used by Miami staff and job applicants.

Provide Miami University community secure accounts for identity and access to University computer resources.

The Indigenous Languages Digital Archive (ILDA) is a web based archive designed specifically to support tribal efforts in archive-based language revitalization. ILDA allows for the organization, storage, retrieval, and analysis of digitized archival linguistic materials, and associated data, for the purpose of informing language revitalization and educational efforts by tribal communities who participate in National Breath of Life (NBoL) Archival Institute for Indigenous Languages.

Faculty and staff may install "R" on their Mac OS work computer (owned by Miami University) in compliance with licensing arrangements negotiated by Miami University.

Faculty and staff may install "R" using Software Center on their Windows work computer (owned by Miami University) in compliance with licensing arrangements negotiated by the University.

IBM SPSS Amos is available for use on personally-owned computers during Spring 2020. COVID-19

Students may download LabVIEW thru a site license program, supported in part by tech fee money.

Faculty and staff may install Labview using Software Center on their Windows work computer (owned by Miami University) in compliance with licensing arrangements negotiated by Miami University.

Allows students, faculty, and staff to automatically connect to network drives at Miami on your computer.

Faculty and staff may install Maple using Software Center on their Windows work computer (owned by Miami University) in compliance with licensing arrangements negotiated by Miami University.

Matlab is designed to analyze data, develop algorithms, and create models.

Matlab is designed to analyze data, develop algorithms, and create models.

Matlab is designed to analyze data, develop algorithms, and create models.

Faculty and staff may install MatLab on their work computer (owned by Miami University) in compliance with licensing arrangements negotiated by Miami University.

Faculty and staff may install MatLab using Software Center on their Windows work computer (owned by Miami University) in compliance with licensing arrangements negotiated by Miami University.

Faculty and staff may install Microsoft Office on their Mac OS work computer (owned by Miami University) in compliance with licensing arrangements negotiated by the University.

Faculty and staff may install Microsoft Office using Software Center on their University-owned Windows computer in compliance with licensing arrangements negotiated by the University.

Faculty and staff may install Minitab using Software Center on their Windows work computer (owned by Miami University) due to licensing arrangements negotiated by Miami University.

Each academic year, Miami receives either a new version of SAS or license files to renew existing installations on your personally-owned computer (not owned by the university.)

Each academic year, Miami receives either a new version of SAS or license files to renew existing installations on your personally-owned computer (not owned by the university.)

JMP statistical discovery software from SAS is the tool of choice for scientists, engineers and other data explorers

JMP statistical discovery software from SAS is the tool of choice for scientists, engineers and other data explorers

Students may purchase SAS at a discounted rate from the software store.

Faculty and staff may install SAS/JMP on their Mac OS work computer (owned by Miami University) in compliance with licensing arrangements negotiated by Miami University.

Faculty and staff may install SAS/JMP using Software Center on their Windows work computer (owned by Miami University) in compliance with licensing arrangements negotiated by the University.

IBM SPSS Statistics is a comprehensive, easy-to-use set of predictived analytic tools for business users, analysts, and statistical programmers

IBM SPSS Statistics is a comprehensive, easy-to-use set of predictived analytic tools for business users, analysts, and statistical programmers. Through a site licensed contract, students, faculty and staff may use IBM SPSS on their home computers.

Allows students, faculty, and staff to automatically connect to network drives at Miami.

Support of University-owned computing devices.

Allows faculty and staff to purchase software at educational prices using departmental Banner charges. Allows faculty, staff, and students to download site-licensed software and to be aware of software site licenses so they do not purchase software elsewhere.

Faculty, staff, and students may download the Canvas Mobile App for iOS.

IT Services provides data and network risk, security, and compliance resources to the Miami University community.

IT Service Management (ITSM) is the capability responsible for providing and supporting the information technology services used throughout the University.

The University Libraries currently check out laptop computers from King Library and in the BEST Library. Visit the Library website for more checkout information.

The CSC ServiceWorks service app is a quick and simple method of reporting service issues to ASI Campus Laundry Solutions. Available through Google Play or the iTunes store, the app allows the user to simply scan the license plate on the machine needing repair. All of the information required to place a service request will populate automatically, including the exact location of the machine.

Service provides a set of tools used to supplement teaching of a course or provide a single online-course experience.

If you have forgotten your UniqueID, you can look it up by using your Banner (+) number or Social Security number.

Faculty, staff, and students may download Read&Write (R&W) for free through Miami's site license.

Faculty, staff, and students may use this form to request that alternate copies be made of rare and obsolete works for the library's collection.

IT Staff use the Directory Accounts Manager tool for the creation and management of Active Directory and Google Groups.

A variety of Microsoft software is available for free download to students taking classes in specific departments. Students taking any STEM (Science, Technology, Engineering or Math) get some basic Microsoft software while students in Computer Science, MIS, IMS, Engineering get access to most all Microsoft Development Software.

Service provides resale of Verizon mobile phone service directly to individuals or to departments.

Faculty, staff, and students may use this form to request Mobile Reader licenses or hardware for events where they will accept MUlaa.

Order supplies for your MOM print device

Faculty and staff may use this form to request changes to the permissions of files and folders in the MUFiles storage space.

MUprint allows students and faculty/staff to print at convenient locations through a cost-recovery program.

OBIEE (Oracle Business Intelligence Enterprise Edition) provides access to University reports and dashboards.

Academic and administrative departments at Miami University's Ohio campuses can request departmental Pay4Print cards for staff and office use.

The One Stop provides information and answers questions in the areas of scholarship, financial aid, registration, billing, payment, and student records.

The Oracle Password Utility provides an easy method for changing your Oracle password by logging in with your MUnet password (used for myMiami, email, and most other Miami resources.)

End to end processing of payroll for all faculty, staff and student employees.

Best effort software support of student and staff personally-owned computing devices.

Allows students, faculty and staff to download software at Miami-negotiated prices and to be aware of software site licenses so they do not purchase software elsewhere.

The point of sale service provides the mechanism by which paying customers are presented with a price for the selected products and associated taxes and discounts and then authorizes payment for them. Nutritional information, including allergens, is displayed on digital signage located at dining venues.

Adobe Acrobat is a family of application software and Web services developed by Adobe Systems to view, create, manipulate, print and manage files in Portable Document Format (PDF). The family comprises Acrobat Reader (formerly Adobe Reader), Acrobat (formerly Acrobat Exchange) and Acrobat.com.

Adobe Acrobat is a family of application software and Web services developed by Adobe Systems to view, create, manipulate, print and manage files in Portable Document Format (PDF). The family comprises Acrobat Reader (formerly Adobe Reader), Acrobat (formerly Acrobat Exchange) and Acrobat.com.

Faculty and staff can purchase Work-At-Home software for installation on your personal computer, not owned by the university, at deeply discounted prices.

Faculty and staff can purchase Work-At-Home software for installation on your personal computer, not owned by the university, at deeply discounted prices.

Faculty and staff may use this form to purchase software or obtain a quote.

To purchase a clicker handheld device, visit the Miami University Bookstore or visit vendor hosted Turning Technologies Student Store.

Please complete the form below detailing your request and a member of our support staff will respond as soon as possible.

Students, staff, and faculty may use this service to register a device without a web browser so that it may use the wireless network

Miami provides a large variety of instructor-led professional development and departmental training opportunities. Registration for many of those opportunities is managed through the TRAIN system.

Supervisors may use this form to submit requests for Registrar Banner security access.

Faculty, staff, and students may use this form to report issues with Mobile Reader.

Miami University uses ​Hyperion Production Reporting. Once you have completed the initial training, an IT Services Data Support Specialist provides one-on-one assistance for the tool.

Canvas course sites are created automatically for ALL courses listed in Banner once the course schedule is published in Banner. Faculty and staff may use this form to request the creation of a Canvas course site for purposes such as course development, sharing information, employee training or committee collaboration.

Dining managers will use this form to request changes to menu items on Micros registers and kiosks.

Faculty, staff, and students living on the Oxford campus may use this form to request refunds that result from on-campus laundry issues.

MeetMe provides bridge conferencing which allows you to hold a conference call with up to 20 attendees.

Faculty, staff and students may initiate Requests for MUprint refunds using this form.

Students, faculty, and staff may use this form to request WordPress Blog sites.

Faculty, staff, and students may use this form to initiate Value Transfer Station (VTS) refund requests.

Slack is a communication and collaboration tool primarily used by staff at Miami University. This instance of Slack is delivered by IT Services and is available for all staff at Miami.

Faculty, staff, and students may request the setup of MU-EVENT with a pre-shared password for events on campus.

IT Staff may use this form to request Bomgar remote support accounts.

New communication outlet boxes or jacks for network, telephone, and/or video services can be installed and pricing is based on the number of jacks/outlets requested and the urgency of the request.

Use this form to request the removal of institutionally-owned computers and peripherals from on-campus locations. This service is available on all campuses (excluding Luxembourg).

Request a new Confluence Wiki Account, change permissions, disable an existing account.

Courtesy accounts, also known as hosted accounts, are created to provide technology resources for qualified non-Miami University individuals. A Miami University faculty or staff member may request courtesy accounts on behalf of an individual who is not currently affiliated with the university. The request form must be submitted by a Dean or Department Chair.

Faculty and staff may use this to request the activation of an existing wired data jack for network service.

This form is to be used by authorized requestors to request access to Banner Imaging.

This form is to be used by authorized individuals from administrative offices to grant security access to Banner.

This request is intended to be made by staff, faculty, managers, and IT staff to gain access to the Banner Workflow product. Requests from unauthorized users will not be processed.

Use this request form to request the packaging of software so that it can be delivered to classroom computers, included on the base image included on each department computer, or made available via Casper or the SCCM Application Manager. This form should only be used by technical support staff.

This request will allow you to provide a student with a sponsored Qualtrics account for creating and editing surveys. Before submitting this request, please have the student log into Qualtrics at http://miamioh.qualtrics.com/ to create their account.

Use this form to obtain advice regarding the purchase of hardware, peripherals and other technologies.

Software for University-owned and personally owned computers may be acquired through the software store or and other Miami and Miami-affiliated websites. If you are looking to purchase a piece of software, please visit https://www.miamioh.edu/software and request it through the software store if you don't see it listed.

If you are the owner of a LISTSERV, you can request deletion of the list through the Web.

Use this form to request the installation of software on a classroom computer

Initiate a request to add or modify user permissions on a Linux or Windows server

Entity email accounts do not correspond directly to individuals. They are created for a group of people, such as a department or student organization.

Departments, divisions, and student organizations may use this form to request the creation of a new web alias (i.e. miamioh.edu/asg), the modification of an existing web alias, or the removal of an existing web alias.

This request is intended to be made by the Accounts Payable office staff only. Requests from unauthorized users will not be processed.

If you have forgotten your password, you can reset it using one of the password reset options on the MUnet Password Utilities page.​​​​​​​

Reserve an appropriate classroom or event space for ongoing or single events.

IT Services installs video cameras and cabling infrastructure and manages storage of video data.

Clients have been using Tableau to perform data analytics on divisional data. These analyses are typically focused on rapidly-changing, highly specialized, or otherwise non-enterprise business questions. Tableau is very powerful but getting started is easy relative to OBIEE, our enterprise BI solution, which requires its own dedicated IT team and is focused on enterprise questions.

Miami provides a variety of web-based training tools and in-person training free of charge to all faculty, staff and students on topics ranging from computer software packages to business and soft skills. Below you will find a list of the tools available to the Miami community and a brief description of what that tool offers.

Aggregation of information regarding a student to assist with advising or other retention related inquiries.

Student Response Technology (Clickers) are an interactive tool used to do frequent, in-class educational assessment such as polling and quiz-taking.

Allows for the creation of custom surveys using Qualtrics.

Hoonuit is an online technology training and professional development tool for educators. Miami's license allows all faculty, staff, and students to access nearly 50,000 step-by-step tutorials on common software such as Microsoft Office, Adobe CS6, and workshops and technology integration projects on emerging topics such as plagiarism and online courses.

Skillport is an online technology training and professional development tool. Miami's license allows all faculty, staff, and students to access tutorials on common software such as Microsoft Office and workshops on technology integration projects such as plagiarism and online learning.

IT staff may use this form to request the additions, deletions, or modifications of TeamDynamix (TDX) accounts.

University employees of departments that contract with Technology Support Services for desktop support can use this form to request the purchase, deployment, or redeployment of a university-owned device.

Miami University provides approximately 120 channels of entertainment, information, and educational programming through cable and Philo television service (IPTV)

IT Staff and members of the Miami community that are testing applications may use the Test LDAP Password to access pre-production services.

IT Services provides an automated test scoring service for faculty.

Service collects classified staff and student employees work hours (clock-in clock-out), leave time (vacation, sick leave) and unclassified and faculty leave time (vacation, sick leave).

When you use your Miami UniqueID and MUnet password to log in to certain Miami services or applications, you will be prompted to enter a six-digit single-use verification code. Unlike a PIN number for an ATM, the code changes with every login and can be used only one time.

Did you take home some equipment from work to assist you in this extended remote work environment? Faculty and staff may use this form to notify their local desktop support of any University-owned items that have been borrowed.

Branded as myMiami, this service provides a single location providing aggregated personalized information.

Request upgrade from Windows 7 to Windows 10 due to Microsoft support ending.

A Virtual Private Network (VPN) employs encryption and other security means to secure your data when using your computer through public network access (wired or wireless) off campus.

Service provides secure wireless connection to Miami’s network and the Internet and is available in 100% of Miami’s indoor spaces on all campuses, and key areas outdoors.

Faculty and instructional staff may purchase this application at a discounted rate from the software store. For installation on University-owned computers only.

Faculty and staff may purchase this application for their personally-owned computer at a discounted rate from the software store.

Faculty, staff, and students may download Read&Write (RW) for free through Miami's site license.

Service provides secure wired (ethernet) connection to Miami’s network and the Internet.