Introduction
Many applications that are not part of a larger service, like Gmail, Canvas, or Zoom, provide stand-alone value in support of the educational mission. These applications are often used by individual faculty and students to conduct research, to collaborate, and to gain a deeper understanding of how technology is used in the real world or by administrative staff to perform their job duties.
Capabilities, Benefits, and Key Features
Each application in our Software Library provides unique features and capabilities and fits within one of these two categories:
- Enterprise Applications: These have been approved for broad institutional use.
- Conditional Use Applications: These have been approved for specific use cases
All applications have to be reviewed to meet accessibility, security, and legal requirements given their described use case.
What can I expect?
Each application is assigned a specific support tier:
- Tier 1 - Best Effort: While approved for use there is no institutional support for the application. IT Help would make an effort to assist using general technical knowledge. If unable to do so, the user would need to resolve the issue on their own or contact a commercial vendor for assistance.
- Tier 2 - Sponsor Support: If students were to contact IT Help, they refer the user to an individual sponsor, typically an instructor of a given course. The sponsor would work directly with the vendor on any unresolved issues.
- Tier 3 - Divisional/Departmental Support: Divisional/Departmental Support: Miami IT resources exist to support the faculty within their respective academic divisions. In cases where individual users contact IT Help, they receive best effort support. If unsuccessful, they would refer the user to contact the instructor of their course. Instructors seeking support for unresolved issues would be escalated to their divisional IT team.
- Tier 4 - Central IT Support: Faculty and students who contact support would receive help with escalation to a predefined IT team who provides expert support.
Limitations / Technology Requirements
Specific applications may require certain operating systems or browser versions
Who may use it?
- University employees who have the authority to make purchases on behalf of a department/division
- Faculty and staff may select the Purchase software or Obtain a quote button to initiate the purchasing, quoting or advice process for software such as Adobe, Visio, Filemaker, etc that are standard packaged software
- Faculty and staff may select the Software and Cloud Services Risk Review button to initiate the process to have a software application reviewed for use that does not currently appear on the Approved for Instructional Use, Approved for Administrative Use, or Approved for Conditional Use lists. It is recommended you work with the assigned Academic Directors of Technology and/or Technology Support Services Staff when submitting this request
Is there a charge to me or my department?
Prices vary by application. Some are licensed for university-wide use, others have no direct cost, and some are licensed for use by specific groups,l such as a course or department