Overview
By clicking the green Get Help button on this page, you will open a ticket for IT support. Complete the ticket form to help IT staff know how they can help you.
Once you submit your request, you can expect the following:
- Acknowledgement within 4 hours: to have a support professional review and begin work on your request
- For high priority or urgent requests you should call 513 529-7900 for assistance
- Resolution within:
- 2 hours for priority 1 ticket
- 4 hours for a priority 2 ticket
- 24 hours for a priority 3 ticket
- 2 business days for a priority 4 ticket
- 7 business days for a priority 5 ticket
Details
The factors used to determine the priority are contained in the Prioritization Rubric.