Get Help


By clicking the green Get Help button on this page, you will open a ticket for IT support. Complete the ticket form to help IT staff know how they can help you.

Once you submit your request, you can expect the following:

  • Acknowledgement within 4 hours: to have a support professional review and begin work on your request
  • For high priority or urgent requests you should call 513 529-7900 for assistance
  • Resolution within:
    • 2 hours for priority 1 ticket
    • 4 hours for a priority 2 ticket
    • 24 hours for a priority 3 ticket
    • 2 business days for a priority 4 ticket
    • 7 business days for a priority 5 ticket


​The factors used to determine the priority are contained in the Prioritization Rubric.