Live Chat
IT Help Advisors are standing by 24/7 x 365 to assist you if you cannot find what you are looking for to help yourself. If they cannot solve your problem or answer your question, they will escalate your case to an expert solver team who will pick up where they leave off.
Pilot of Chat Bot (Swoop)
We have been teaching our chat bot how to handle common problems, including:
- General account, login, and password problems
- Wi-Fi connectivity problems
If Swoop is unable to help you, you can ask them "How do I contact the IT Office" and they will provide a link to our Live Chat, also available from this page.
Helpful tips when engaging with Swoop:
- Ask a question or state your problem
- Ask one question at a time
- Keep questions short and to the point
- Do not include background information