Knowledge Base

Categories (38)

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IT Services Policy Library

(04.18)

Notices

(09.19)

Accessible Technology

10337: Read&Write * 84282: Students Accessing Miami (SAM, AIM) * (09.19ca)

Analytics, Research & Surveys

Indigenous Languages Digital Archive (ILDA) * Qualtrics * Research Computing Cluster * Snap Surveys * Faculty180 * HERI Faculty Survey * (07.19)

Canvas

http://status.instructure.com/ *
eLearning: 9-6068

CEC Technology Support

College of Engineering & Computing * (04.19ca)

ClassTech

Immediate assist: 9-7900, option 9 * MiamiOH.edu/ClassTech

Computer and Information Technology

Regional CIT * http://miamioh.edu/KnowCIT

Computing

Personal & University Computers * macOS * Windows * Browsers * Peripheral Devices * (03.18)

Conference & Collaboration

10198: Cisco MeetMe * 10199: WebEx * (02.19ca)

Duo Two-factor Authentication

312306: Duo Security Two-factor Authentication * MiamiOH.edu/Duo

Emergency Alerts

10230: e2campus (Omnilert) * (02.19ca)

File Storage & Sharing

Filelocker * myFiles * MUFiles * Network Drives * Tivoli * (04.18)

G Suite

11357: G Suite (Google Apps) * Calendar * Chrome * Docs * Drive * Gmail * Google Account * Hangouts * YouTube * (11.18ca)

Hosting

Control-M/EM * Request Tracker * Servers * (02.18)

Identity & Access

Accounts: Alumni/Alumnae, Courtesy, Employee, Entity, Parents/Family *Active Directory * Miami Directory * Tax & Residence Forms * (03.18)

LISTSERV

(09.17)

Miami Email

Bulk Email * Email Alias * Entity Account * Lifetime Email * (02.18)

Miami Network

Wireless Network * Wired Network * Network Infrastructure Services * DNS Servers * (02.18)

Miami Student

Admission * Career Services * One Stop * Scholarships * Student Account * Health & Wellness * Student Schedule * Withdrawal & Cancellation * (12.18)

Myaamia Center

Indigenous Languages Digital Archive (ILDA) * (08.19ca)

myMiami

10300: myMiami * 10336: Quick Links * (02.19ca)

Phones, Voicemail & Fax

Desk Phone * Jabber * Cellular Phone * XMediusFAX * Call Center * Billing * Codes & Rates * LD Calling * (04.18)

Physical Campus

Academic & Admin Bldgs * Campus Laundry * Events & Room Scheduling * Laundry Facilities * Miami ID * Residence Halls * Campus Services (H.O.M.E) * (02.18)

Printing

Departmental Printing * MUprint (Pay4Print) * ComDoc * MOM * Datamax * (05.18)

Security

Disk Encryption * Milestone Security Cameras * Network Security * Phishing, Spam & Compromised Accounts * VPN * (10.17)

Software & Apps

Software: Personally- & University-owned Computers * Adobe * Apple * AppPortal * Event Management System * Jamf * Microsoft * Tools * (04.18)

Teaching & Learning

Academic Advisor * Chalk & Wire * Course Evaluations * Course List * myCourses * Photo Roster * Project Dragonfly * Test Scoring * Textbooks * (05.18)

Television & Multimedia

(12.18ca)

Training

TRAIN * Skillport * (10.18ca)

UniqueID & Passwords

354594: UniqueID * 10296: MUnet Password Utilities * 10307: Oracle (Banner) Password Utility * (02.19ca)

University App: Banner

Banner 8/9 * Accounts & Access * Axiom * BDM * Job Submission * Printing * BannerWeb * Errors * (08.18ca)

University Apps

University Development Environment

GitLab * Jenkins * JIRA * Slack * (03.18)

University Library System

(05.18)

University Sites & Content Management

Cascade * Formstack * Web Alias Manager * WordPress * (07.19)

Viruses & Malware

Remove Viruses, Malware from macOS, Windows computers * (02.19ca)

Articles (1)

Procedure: Reset passwords in Control-M/EM