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Training: KM / Create and maintain Knowledge content
KB / Guide: Use "Exact Match" Search
MiamiOH.edu/KBSearch
(template) USER Instructions
Standard: Template for use in documenting Knowledge to publish for our public users
Procedure: KM / Edit KB content as Owner or SME
Procedure: KM / Review unpublished or abandoned KB drafts
(template) [Service/App/Asset Name] / Error Record
Standard: Template for use in documenting known error records and resolutions for our public users
(template) Project Charter: [Project name]
(template) USER Guide/Directory
Standard: Template for use in documenting general instructions, checklists, recommendations, directory of sources/links, rules
Support Guide: KM / KB templates
Chrome / Guide: Search a single domain for support info
MiamiOH.edu/LetMeGoogleThatForYou
Procedure: KM / Document a resolution for an escalated ticket
Procedure: KM / Add internal-use content to the KB
Procedure: KM / Advise possible KB content change as Observer or User