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Directory: Support resources and real-time status dashboards
Third-party technical support, training, and knowledge base sites; and operational status dashboards
Standard: Approved spelling list of names and terminology
Approved list for proper spelling of application, product, and service names, and IT-industry terminology
Google / Guide: Search a single domain for support info
MiamiOH.edu/LetMeGoogleThatForYou
KB / Guide: Use "Exact Match" Search
MiamiOH.edu/KBSearch
(template) [Service/App/Asset Name] / [Direct Action or Specific Issue]
Standard: Template for use in documenting Knowledge to publish for our public users