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(template) [Service/App/Asset Name] / Notice of Intent/Redirect/Prompt [Subject]
Standard: Template for use in documenting notice of intent, providing redirect page or return link, providing prompt to report outage
Support Guide: KM / KB templates
Training: KM / Create and maintain Knowledge content
Procedure: KM / Add public-facing content to the KB
Procedure: KM / Edit KB content as Owner or SME
Procedure: KM / Advise possible KB content change as Observer or User
Procedure: KM / Review unpublished or abandoned KB drafts
Procedure: KM / Document a resolution for an escalated ticket
(template) USER Guide/Directory
Standard: Template for use in documenting general instructions, checklists, recommendations, directory of sources/links, rules
Procedure: KM / Add internal-use content to the KB
(template) Best Practice: [Service Name] / [Subject]
Standard: Template for use in documenting statement of best practice for organization, service, process, etc; high-level information and defined rules to ensure consistent practices and compliance
Support Guide: KM / Use of alias-identifier tags
Chrome / Guide: Search a single domain for support info
MiamiOH.edu/LetMeGoogleThatForYou