Support Guide: KM / KB Team Drives

Purpose

  • To provide information on using a Knowledge Base Team Drive to support Knowledge Base content
  • To provide instructions on requesting a Knowledge Base Team Drive, adding/removing members, and setting/changing access levels

User

  • Subject-matter Expert (SME)
  • Service Owner/Group Manager (article Owner)
  • Knowledge Management process owner

Environment

  • 349513: Knowledge Base Team Drives
    • Components of the Knowledge Base (KB, KnowIT)
    • A component of the Campus Services Knowledge Base (CSC KB)
    • A component of the Human Resources Knowledge Base (HR KB)
    • A component of the Physical Facilities Knowledge Base (PFD KB)
    • A component of the University Budget Office Knowledge Base (UBO KB)
    • A component of the University Communications & Marketing Knowledge Base (UCM KB)
  • 55923: Knowledge Management Process
  • 56345: Knowledge Management (KM-2)
  • 348532: Knowledge Base (KB)

Rationale

  • The inclusion of inaccessible images, graphics, and diagrams; sensitive data, certificates, and content attachments in KB articles is strongly discouraged

Guidelines

  • Miami University's Knowledge Management Process offers the use of Knowledge Base Team Drives to support Knowledge Base content
  • A KB Team Drive allows you to store Knowledge-related images, certificates, diagrams, sensitive data, or inaccessible content and provide a direct, sharable link for use in any KB article
  • A KB Team Drive can provide extra security for highly sensitive information and restrict sharing to people within a group or the University
  • The KB manager can create and coordinate the use of a KB Team Drive for any KM-trained group upon request
    • The KB manager can add/remove members and set/change access levels to a KB Team Drive at the request of a KM-trained SME or Group Manager
    • Send an email to KBManager@MiamiOH.edu, include your group or service name and desired drive membership with corresponding access levels

Directory

 

Notes

 

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