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Miami Directory / Divisional and Regional Technology Services
Technology services and resources throughout the Oxford and regional campuses
Support Guide: KM / Use of alias-identifier tags
Support Guide: KM / KB templates
Procedure: KM / Review currency of published KB content
Procedure: KM / Retire obsolete KB articles to archive
Procedure: KM / Find an unpublished draft in the KB
Procedure: KM / Document a resolution for an escalated ticket
Procedure: KM / Discover and review feedback in KB articles
Procedure: KM / Advise possible KB content change as Observer or User
Procedure: KM / Add public-facing content to the KB
Procedure: KM / Add internal-use content to the KB
Training: KM / Create and maintain Knowledge content
Standard: KM / Style guide for KB content contributors
KM Standard / Approved spelling list of names and terminology
Approved list for proper spelling of application, product, and service names, and IT-industry terminology
Microsoft Windows / User Support