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One Stop / Support Directory
(template) [Service/App/Asset Name] / Notice of Intent/Redirect/Prompt [Subject]
Standard: Template for use in documenting notice of intent, providing redirect page or return link, providing prompt to report outage
Support Guide: KM / KB templates
Training: KM / Create and maintain Knowledge content
macOS / Lost or stolen laptop
Duo / User Support
Pearson / User Support
McGraw-Hill Connect / User Support
Procedure: KM / Add public-facing content to the KB
Procedure: KM / Edit KB content as Owner or SME
Procedure: KM / Advise possible KB content change as Observer or User
Procedure: KM / Review unpublished or abandoned KB drafts
Procedure: KM / Document a resolution for an escalated ticket