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Tech Services / Miami Regional campuses
Microsoft Windows / User Support
Desk Phone / Cisco VoIP Phone User Support
Duo / Guide: Choose an authentication method (START HERE!)
https://MiamiOH.edu/DuoGuide
LISTSERV / User Support
Training: KM / Create and maintain Knowledge content
One Stop / Support Directory
Support Guide: KM / Use of alias-identifier tags
Support Guide: KM / KB templates
Procedure: KM / Review unpublished or abandoned KB drafts
Procedure: KM / Edit KB content as Owner or SME
Procedure: KM / Document a resolution for an escalated ticket