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Desk Phone / Cisco VoIP Phone User Support

Microsoft Windows / User Support

Duo / Guide: Choose an authentication method (START HERE!)

https://MiamiOH.edu/DuoGuide

Support Directory / Resources and real-time status dashboards

KM Standard / Approved spelling list of names and terminology

KB / Guide: Use "Exact Match" Search

MiamiOH.edu/KBSearch

Tech Services / Miami Regional campuses

Procedure: KM / Review unpublished or abandoned KB drafts

Training: KM / Create and maintain Knowledge content

One Stop / Support Directory

(template) USER Instructions template

Standard: Template for use in documenting Knowledge to publish for our public users

Support Guide: KM / KB templates

Chrome / Guide: Search a single domain for support info

MiamiOH.edu/LetMeGoogleThatForYou

Procedure: KM / Document a resolution for an escalated ticket

Procedure: KM / Add internal-use content to the KB