Support Guide: KM / KB Team Drives

Purpose

• To provide information on using a Knowledge Base Team Drive to support Knowledge Base content
• To provide instructions on requesting a Knowledge Base Team Drive, adding/removing members, and setting/changing access levels

User

• Subject-matter Expert (SME)
• Service Owner/Group Manager (article Owner)
• Knowledge Management process owner

Environment

• 349513: Knowledge Base Team Drives
  • Components of the Knowledge Base (KB, KnowIT)
  • A component of the Campus Services Knowledge Base (CSC KB)
  • A component of the Human Resources Knowledge Base (HR KB)
  • A component of the Physical Facilities Knowledge Base (PFD KB)
  • A component of the University Budget Office Knowledge Base (UBO KB)
  • A component of the University Communications & Marketing Knowledge Base (UCM KB)
• 55923: Knowledge Management Process
• 56345: Knowledge Management (KM-2)
• 348532: Knowledge Base (KB)

Rationale

• The inclusion of inaccessible images, graphics, and diagrams; sensitive data, certificates, and content attachments in KB articles is strongly discouraged

Guidelines

• Miami University's Knowledge Management Process offers the use of Knowledge Base Team Drives to support Knowledge Base content
• A KB Team Drive allows you to store Knowledge-related images, certificates, diagrams, sensitive data, or inaccessible content and provide a direct, sharable link for use in any KB article
• A KB Team Drive can provide extra security for highly sensitive information and restrict sharing to people within a group or the University
• The KB manager can create and coordinate the use of a KB Team Drive for any KM-trained group upon request
  • The KB manager can add/remove members and set/change access levels to a KB Team Drive at the request of a KM-trained SME or Group Manager
  • Send an email to KBManager@MiamiOH.edu, include your group or service name and desired drive membership with corresponding access levels

Directory

• Any designated member of a KB Team Drive must be logged in to their Miami University account to access the contents of the drive
   
  • Knowledge Base Team Drive
  • Knowledge Base Team Drive: Banner
  • Knowledge Base Team Drive: Blackboard Help Desk
  • Knowledge Base Team Drive: Campus Services Center
  • Knowledge Base Team Drive: CASiT
  • Knowledge Base Team Drive: CIT/Hamilton
  • Knowledge Base Team Drive: ClassTech
  • Knowledge Base Team Drive: Human Resources
  • Knowledge Base Team Drive: IT Services Employee On-boarding
  • Knowledge Base Team Drive: IT Service Management
  • Knowledge Base Team Drive: Miami Online
  • Knowledge Base Team Drive: Network
  • Knowledge Base Team Drive: Physical Facilities Department
  • Knowledge Base Team Drive: SolDel Dev Teams
  • Knowledge Base Team Drive: Telecom Processes + Forms
  • Knowledge Base Team Drive: University Budget Office
  • Knowledge Base Team Drive: University Communications & Marketing
  • Knowledge Base Team Drive: Workday Integrations

Notes

• Google provides up-to-date end-user documentation and instructions for Google apps and services
  • Browse Google Drive Help 
• Visit the Google Status Dashboard to check performance information for Google services