Procedure: KM / Review unpublished or abandoned KB drafts

Objective

  • To provide instruction for reviewing unpublished or abandoned Knowledge drafts that
    • have a status of Not Submitted or Submitted, but were never Published
    • were saved and abandoned with incomplete or no content 
  • To provide instruction for compliance with the Knowledge Management Best Practice: Review unpublished or abandoned drafts

User

  • Service Owner/Group Manager
  • Subject-matter Expert (SME)
  • Knowledge Contributor

Environment

  • 55923: Knowledge Management Process
  • 348532: Knowledge Base (KB)
  • 56345: Knowledge Management (KM 2.0)

Procedure 

Complete and approve draft for publication

  1. Log in to the KB to review your draft
  2. Open your draft and click the Edit Article button 
  3. Update article content, as necessary
  4. Click Save
  5. Click the Settings tab
  6. Scroll to the bottom of the Settings page to Status
  7. Click the Status field and select Submitted from the drop-down
  8. Click Save and exit the editor
    • The KB manager will review your submitted article for publication

 

Reject incomplete draft

  1. Log in to the KB to review your draft
  2. Open your draft and click the green Edit Article button 
  3. Click the Settings tab
  4. Scroll to the bottom of the Settings page to Status
  5. Click the Status field and select Rejected from the drop-down
  6. Click Save and exit the editor
    • The KB manager will delete all rejected drafts

 

Notes

  • You will receive a weekly update until the status of each draft has been revised and the article is filtered from your report
    • If you do not process your draft, the KB manager will consider the draft to be abandoned and delete the document from the KB
  • If you received a currency review report, follow this procedure on reviewing currency of published KB articles

 

Details

Article ID: 17458
Created
Fri 10/14/16 12:47 PM
Modified
Wed 6/2/21 2:14 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.