KM: Procedures

55923: Knowledge Management Process * 348532: Knowledge Base (KB)

Articles (17)

Procedure: KM / Add image link to ClassTech article

Procedure: KM / Add internal-use content to the KB

Procedure: KM / Add public-facing content to the KB

Procedure: KM / Advise possible KB content change as Observer or User

Procedure: KM / Check the accessibility of an article

Procedure: KM / Create a content-specific template

Procedure: KM / Discover and review feedback in KB articles

Procedure: KM / Document a resolution for an escalated ticket

Procedure: KM / Edit KB content as Owner or SME

Procedure: KM / Find an unpublished draft in the KB

Procedure: KM / Generate report of KB articles owned by UIT group

Procedure: KM / Link internal-use content to public-facing content

Procedure: KM / Retire a Knowledge article to archive

Procedure: KM / Review and publish internal-use Knowledge content

Procedure: KM / Review currency of published KB content

Procedure: KM / Review unpublished or abandoned KB drafts

Procedure: KM / Training prep

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