Procedure: KM / Create a content-specific template

Objective

  • To provide instruction for creating a content-specific template as may be required for non-standard documentation
  • To provide overview of template lifecycle and currency review

User

  • Knowledge Base Manager (KB Manager)
  • Subject-matter Expert (SME)

Environment

  • 55923: Knowledge Management Process
  • 348532: Knowledge Base (KB)
  • 56345: Knowledge Management (KM 2.0)

Procedure

  1. SME develops and drafts content-specific template
    • Template must be drafted in a way that allows use for multiple purposes
    • Template must follow the standard format for headers and text, and adhere to the same accessibility guidelines
  2. SME submits content-specific template to KB manager for review and approval
  3. KB manager creates and publishes the template in the editor tool
  4. KB manager reviews all templates annually to ensure relevance and usefulness

 

Details

Article ID: 22731
Created
Tue 1/10/17 2:16 PM
Modified
Fri 2/23/24 2:47 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.

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