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Procedure: KM / Review unpublished or abandoned KB drafts
AppWorx / Modify job prompts for a single run
Procedure: CIT Web Server / Map on macOS
Procedure: CIT Server / Remote access on macOS
Procedure: MySQL / Use on CIT server and lab computers
Procedure: CIT Web Server / Map on Windows
Procedure: CIT Server / Remote access on Windows
Procedure: (M)drive / Map on Windows
Procedure: (M)drive / Map on macOS
Procedure: KM / Document a resolution for an escalated ticket
Procedure: KM / Add internal-use content to the KB
Procedure: KM / Advise possible KB content change as Observer or User
Procedure: KM / Revise KB content as Owner or SME
Procedure: KM / Add public-facing content to the KB
Procedure: KM / Discover and review feedback in KB articles