Procedure: KM / Revise KB content as Owner or SME

Objective

  • To provide instruction for revising public-facing and internal-use procedural content in the Knowledge Base

Scope

User

  • Subject-matter Expert (SME)
  • Service Owner/Group Manager (article Owner)
  • Knowledge Management Process Owner

Environment

  • 55923: Knowledge Management Process
  • 348532: Knowledge Base (KB)
  • 56345: Knowledge Management (KM 2.0)

Procedure 

  1. Log in to the KB and open the article you want to revise
  2. Click the Edit Article button
  3. Update the content of your article
    • Be sure to address all valid Not Helpful feedback comments
  4. Click Save and Publish or Save as Draft
  5. Click the Settings tab
  6. Scroll to the bottom of the Settings page and advance the Next Review Date to the first day of the twelfth month from current review date
    • Example: If article is reviewed on 11/07/2021, advance Next Review Date to 12/01/2022
  7. Click Save and exit to the article

 

Details

Article ID: 43628
Created
Wed 12/6/17 2:06 PM
Modified
Wed 6/2/21 2:13 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.