Procedure: KM / Edit KB content as Owner or SME

Objective

• To provide instruction for revising public-facing and internal-use procedural content in the Knowledge Base

Scope

• Only the KBAdministrator, the Owner, or the Subject-matter Expert named on an article is permitted to revise the content of that article
• If you are not the Owner or the Subject-matter Expert of name, use comments or feedback to note changes you believe should be made

User

• Subject-matter Expert (SME)
• Service Owner/Group Manager (article Owner)
• Knowledge Management Process Owner

Environment

• 55923: Knowledge Management Process
• 348532: Knowledge Base (KB)
• 56345: Knowledge Management (KM 2.0)

Procedure 

1. Log in to the KB and open the article you want to revise
2. Click the Edit Article button
3. Update the content of your article
   • Be sure to address all valid Not Helpful feedback comments
4. Click Save and Publish or Save as Draft
5. Click the Settings tab
6. Scroll to the bottom of the Settings page and advance the Next Review Date to the first day of the twelfth month from current review date
   • Example: If article is reviewed on 11/07/2025, advance Next Review Date to 12/01/2026
7. Click Save and exit to the article