TDX / View or update a support ticket submitted in your name

Objective

  • To provide instruction on viewing and updating the TDX support tickets you have submitted

Environment

  • 10374: TeamDynamix (TDX)

Resolution

  1. View your open ticket requests 
  2. If necessary, adjust search terms
    • Add terms to search within the ticket 
    • Adjust the status class to see Completed or Cancelled tickets
  3. Click Search
  4. Click the title of the ticket you want to update
  5. Click Comment
  6. Specify who (of the people involved in this ticket so far) should receive your comment
  7. Enter your comment
  8. Click Save

 

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Details

Article ID: 50562
Created
Mon 3/19/18 2:30 PM
Modified
Fri 1/8/21 5:51 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.
Supported Office or Community
University Community of Students, Staff, and Faculty