View or update my support ticket

Issue/Question

  • I want to view the support tickets I have submitted
  • I want to update a support ticket
  • I want to add a comment to my support ticket

Environment

  • TeamDynamix

Resolution

  1. View your open ticket requests 
  2. If necessary, adjust search terms
    • Add terms to search within the ticket 
    • Adjust the status class to see Completed or Cancelled tickets
  3. Click Search
  4. Click the title of the ticket you want to update
  5. Click Comment
  6. Specify who (of the people involved in this ticket so far) should receive your comment
  7. Enter your comment
  8. Click Save

 

Was this helpful?
0 reviews

Details

Article ID: 50562
Created
Mon 3/19/18 2:30 PM
Modified
Wed 11/18/20 11:52 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.