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Service Catalog
Computing & Printing
University-Owned Computers
Institutional End User Computing
Institutional End User Computing
Overview
Support of Miami-owned computing devices
Benefits and Key Features
Standard Service
Best effort on all end-user computing issues
Laptops, Desktops, Mobile Devices, iPads
Endpoint network troubleshooting
Standard image
Negotiated prices on standard computers (purchase through Bookstore)
Basic remote support
Software support
Some updates, such as security patches, are automatically pushed to university computers
Software and updates are distributed to Windows and Mac computers through Software Center or Self Service, respectively
IT Services provides distribution and updates of software titles to university-provided devices
Silver service
Support for conference room technology and learning spaces not controlled by the registrar’s office
Device delivery, set-up, and disposal
Advanced remote support
On-site support
Gold Service
Dedicated, on-site technician
Direct access to the technician
Custom support arrangements
Negotiated as needed
eg, summer camp
Who may use it?
Faculty, staff
Cost
Standard: no, provided by departmental technology staff
Silver: yes, negotiated annually with IT Services Campus Partnerships
Gold: yes, negotiated annually with IT Services Campus Partnerships
Configure AppPortal applications and desktops for macOS
Configuring AppPortal Applications and Desktops for Android Devices
Configuring AppPortal Applications and Desktops for iOS
Laptops and Peripherals Available for use at the University Libraries
Regional Campuses - Technology Issue or Support Request
Request Computer Recycling
Request for Software Packaging
Request Technology Purchasing Advice
Self Service and Large Electronic Recycling
Technology Support Services: Purchase and/or Deploy a University-Owned Computer
UIT Only: Purchase and/or Deploy a Computer
University Equipment Tracking
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Related Articles (1)
Request: Computing / Recycle a University-owned device
Details
Service ID:
4631
Created
Thu 6/26/14 5:42 PM
Modified
Mon 8/12/24 8:02 PM
Service Offerings (12)
Configure AppPortal applications and desktops for macOS
Miami's AppPortal technology streams applications to your computer or device, making the application appear as if it is running from your computer or device. AppPortal technology provides access to Banner, as well as access to Windows applications for Mac users and CSE 148 students.
Configuring AppPortal Applications and Desktops for Android Devices
Configuring AppPortal Applications and Desktops for iOS
Miami's AppPortal technology streams applications to your computer or device, making the application appear as if it is running on your computer.
Laptops and Peripherals Available for use at the University Libraries
The University Libraries currently check out laptop computers from King Library and in the BEST Library. Visit the Library website for more checkout information.
Regional Campuses - Technology Issue or Support Request
Please complete the form below detailing your request and a member of our support staff will respond as soon as possible.
Request Computer Recycling
Request for Software Packaging
Use this request form to request the packaging of software so that it can be delivered to classroom computers, included on the base image included on each department computer, or made available via Casper or the SCCM Application Manager. This form should only be used by technical support staff.
Request Technology Purchasing Advice
Self Service and Large Electronic Recycling
Staff and ADOTS may use this form to document the removal of institutionally-owned computers and peripherals from on-campus locations. This service is available on all campuses (excluding Luxembourg). CONTACT VENDOR FOR PICK-UP BEFORE COMPLETING FORM.
Technology Support Services: Purchase and/or Deploy a University-Owned Computer
University employees of departments that contract with Technology Support Services for desktop support can use this form to request the purchase, deployment, or redeployment of a university-owned device.
UIT Only: Purchase and/or Deploy a Computer
University Equipment Tracking
Did you take home some equipment from work to assist you in this extended remote work environment? Faculty and staff may use this form to notify their local desktop support of any University-owned items that have been borrowed.
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Check out this service I found in the IT service catalog.<br /><br /><a href="https://miamioh.teamdynamix.com/TDClient/1813/Portal/Requests/ServiceDet?ID=4631">https://miamioh.teamdynamix.com/TDClient/1813/Portal/Requests/ServiceDet?ID=4631</a><br /><br />Institutional End User Computing<br /><br />Support of University-owned computing devices.