Institutional End User Computing

Purpose and Overview

The Institutional End User Computing service at Miami University ensures faculty and staff have access to reliable computing devices and support for their academic and administrative work. This service encompasses the deployment, management, and lifecycle support of laptops, desktops, and peripherals. Delivered through a decentralized model, this service relies on close collaboration between centrally managed IT support and department-specific IT staff to align on common standards and best practices while allowing flexibility for departmental needs.

Features and Benefits

Features:

  • Deskside service: When the service desk is unable to resolve a problem at the first point of contact, a technican can be dispatched to your office for further diagnosis and troubleshooting
  • Remote service: When working from the home office, the expert solver will often be able to assist using remote tools
  • Device Deployment: Procurement, configuration, and setup of new and replacement devices.
  • Hardware Support: Troubleshooting and maintenance for university-owned laptops, desktops, and peripherals.
  • Software Management: Installation and management of standard and specialized software through tools like Self Service and Software Center.
  • Security Integration: Full alignment with the Endpoint Detection and Response (EDR) service to enhance security and compliance.
  • Device Lifecycle Management: Assistance with device refresh, recycling, and secure disposal.

Benefits:

  • Provides faculty and staff with reliable, secure computing resources.
  • Encourages consistent security and operational standards across departments.
  • Supports academic and administrative flexibility through customizable service delivery.
  • Reduces duplication of efforts via collaborative IT practices and shared resources.
  • Enhances overall device security and compliance through standardized tools and processes.

Service Boundaries and Constraints

  • Departments manage their own IT support unless they opt into centrally provided services.
  • Hardware repair and replacement depend on departmental budgets and lifecycle policies.
  • Software requests may require additional approval for licensing or security purposes.
  • Variability exists in service delivery models due to decentralized management.

Eligibility and Audience

This service is available to:

  • Faculty and Staff: For work-related computing needs.

Getting Started and Support

  1. Request a Device: Submit a request for new or replacement devices using the appropriate red button for your department
  2. Refresh Lifecycle: View the standards for managing the lifecycle of these devices
  3. Software and Security Tools: Access institutional software through Self Service (MacOS) or Software Center (Windows)
  4. Dispose of a Device: Submit a recylcing request using the most appropriate red button for your department. All devices must at least comply with the standard for removing devices whose operating system has reached end of life.

Visit this listing of divisional IT support resources for the best way to contact the support team of your department.

For around the clock assistance, , visit miamioh.edu/itchat or contact IT Help at 513-529-7900

 
Configure AppPortal applications and desktops for macOS Configuring AppPortal Applications and Desktops for Android Devices Configuring AppPortal Applications and Desktops for iOS Laptops and Peripherals Available for use at the University Libraries Regional Campuses - Technology Issue or Support Request Request Computer Recycling Request for Software Packaging Request Technology Purchasing Advice Self Service and Large Electronic Recycling Technology Support Services: Purchase and/or Deploy a University-Owned Computer UIT Only: Purchase and/or Deploy a Computer University Equipment Tracking

Service Offerings (12)

Configure AppPortal applications and desktops for macOS
Miami's AppPortal technology streams applications to your computer or device, making the application appear as if it is running from your computer or device. AppPortal technology provides access to Banner, as well as access to Windows applications for Mac users and CSE 148 students.
Configuring AppPortal Applications and Desktops for iOS
Miami's AppPortal technology streams applications to your computer or device, making the application appear as if it is running on your computer.
Laptops and Peripherals Available for use at the University Libraries
The University Libraries currently check out laptop computers from King Library and in the BEST Library. Visit the Library website for more checkout information.
Regional Campuses - Technology Issue or Support Request
Please complete the form below detailing your request and a member of our support staff will respond as soon as possible.
Request for Software Packaging
Use this request form to request the packaging of software so that it can be delivered to classroom computers, included on the base image included on each department computer, or made available via Casper or the SCCM Application Manager. This form should only be used by technical support staff.
Self Service and Large Electronic Recycling
Staff and ADOTS may use this form to document the removal of institutionally-owned computers and peripherals from on-campus locations. This service is available on all campuses (excluding Luxembourg). CONTACT VENDOR FOR PICK-UP BEFORE COMPLETING FORM.
Technology Support Services: Purchase and/or Deploy a University-Owned Computer
University employees of departments that contract with Technology Support Services for desktop support can use this form to request the purchase, deployment, or redeployment of a university-owned device.
University Equipment Tracking
Did you take home some equipment from work to assist you in this extended remote work environment? Faculty and staff may use this form to notify their local desktop support of any University-owned items that have been borrowed.

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