Institutional End User Computing

Overview

  •  Support of Miami-owned computing devices

Benefits and Key Features

  • Standard Service
    • Best effort on all end-user computing issues
    • Laptops, Desktops, Mobile Devices, iPads
    • Endpoint network troubleshooting
    • Standard image
    • Negotiated prices on standard computers (purchase through Bookstore)
    • Basic remote support
    • Software support
      • Some updates, such as security patches, are automatically pushed to university computers
      • Software and updates are distributed to Windows and Mac computers through Software Center or Self Service, respectively
      • IT Services provides distribution and updates of software titles to university-provided devices
  • Silver service
    • Support for conference room technology and learning spaces not controlled by the registrar’s office
    • Device delivery, set-up, and disposal
    • Advanced remote support
    • On-site support
  • Gold Service
    • Dedicated, on-site technician
    • Direct access to the technician
    • Custom support arrangements
    • Negotiated as needed
      • eg, summer camp

Who may use it?

  • Faculty, staff

Cost

  • Standard: no, provided by departmental technology staff
  • Silver: yes, negotiated annually with IT Services Campus Partnerships
  • Gold: yes, negotiated annually with IT Services Campus Partnerships 
 
Configure AppPortal applications and desktops for macOS Configuring AppPortal Applications and Desktops for Android Devices Configuring AppPortal Applications and Desktops for iOS Laptops and Peripherals Available for use at the University Libraries Regional Campuses - Technology Issue or Support Request Request Computer Recycling Request for Software Packaging Request Technology Purchasing Advice Self Service and Large Electronic Recycling Technology Support Services: Purchase and/or Deploy a University-Owned Computer UIT Only: Purchase and/or Deploy a Computer University Equipment Tracking

Service Offerings (12)

Configure AppPortal applications and desktops for macOS
Miami's AppPortal technology streams applications to your computer or device, making the application appear as if it is running from your computer or device. AppPortal technology provides access to Banner, as well as access to Windows applications for Mac users and CSE 148 students.
Configuring AppPortal Applications and Desktops for Android Devices
Configuring AppPortal Applications and Desktops for iOS
Miami's AppPortal technology streams applications to your computer or device, making the application appear as if it is running on your computer.
Laptops and Peripherals Available for use at the University Libraries
The University Libraries currently check out laptop computers from King Library and in the BEST Library. Visit the Library website for more checkout information.
Regional Campuses - Technology Issue or Support Request
Please complete the form below detailing your request and a member of our support staff will respond as soon as possible.
Request Computer Recycling
Request for Software Packaging
Use this request form to request the packaging of software so that it can be delivered to classroom computers, included on the base image included on each department computer, or made available via Casper or the SCCM Application Manager. This form should only be used by technical support staff.
Request Technology Purchasing Advice
Self Service and Large Electronic Recycling
Staff and ADOTS may use this form to document the removal of institutionally-owned computers and peripherals from on-campus locations. This service is available on all campuses (excluding Luxembourg). CONTACT VENDOR FOR PICK-UP BEFORE COMPLETING FORM.
Technology Support Services: Purchase and/or Deploy a University-Owned Computer
University employees of departments that contract with Technology Support Services for desktop support can use this form to request the purchase, deployment, or redeployment of a university-owned device.
UIT Only: Purchase and/or Deploy a Computer
University Equipment Tracking
Did you take home some equipment from work to assist you in this extended remote work environment? Faculty and staff may use this form to notify their local desktop support of any University-owned items that have been borrowed.