Introduction
The Directory Assistance service supports the accuracy and accessibility of contact information for Miami University faculty, staff, departments, and offices. It ensures that university community members and the public can find the correct names, phone numbers, email addresses, and organizational affiliations for Miami personnel through the university's online directory and telephone assistance services
Capabilities, Benefits and Constraints
Features:
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Maintains the online Miami University Directory
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Provides phone-based directory assistance through the university operator
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Supports updates to contact listings for individuals and departments
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Offers assistance with common name searches and departmental routing
- Ensures alignment with official university HR and organizational data
Benefits:
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Improves communication by making contact information easy to find and use
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Supports public access to Miami University departments and personnel
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Enhances accuracy through regular data maintenance and verification
- Reduces misdirected calls with centralized and reliable directory data
Constraints:
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Updates to individual listings must be initiated by the employee or their department
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Directory data is primarily sourced from Workday / Banner and other official systems
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Student listings are excluded unless students opt in
- The directory is not intended for use as a comprehensive student lookup tool
Who uses it?
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Faculty and staff who need to update or verify directory listings
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Students who have opted in to be listed in the directory
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University departments and offices managing internal listings
- External users seeking to contact Miami University personnel
How do I get started?
Search the Online Directory or call 513-529-1809
For assistance, visit miamioh.edu/itchat or contact IT Help at 513-529-7900.