Provide common tools and processes that extend our IT Service Management for use in non-IT contexts so that the university office has measurable, efficient transactions and visibility into the full lifecycle of the services they provide.
FBS Divisional offices will use this form to request specific help from FBS-IT that is NOT related to Miami desktop software or hardware or questions about email or other programs that are in general use across the entire university. For that, please contact IT Help via normal methods (phone, chat, or email).
Requests for FBS-IT Help are typically fulfilled within 4 business days, though certain reporting changes will take longer.
The Indigenous Languages Digital Archive (ILDA) is a web based archive designed specifically to support tribal efforts in archive-based language revitalization. ILDA allows for the organization, storage, retrieval, and analysis of digitized archival linguistic materials, and associated data, for the purpose of informing language revitalization and educational efforts by tribal communities who participate in National Breath of Life (NBoL) Archival Institute for Indigenous Languages.
IT Services provides the capability to scan, manage and securely store electronic documents.
IT Services provides application/database hosting, maintenance, and data integration for Miami University’s Enterprise Resource Planning Tool (currently Banner/Ellucian).
Human resource administration functions including hiring and managing employee records. Used by Miami staff and job applicants.
End to end processing of payroll for all faculty, staff and student employees.
Service collects classified staff and student employees work hours (clock-in clock-out), leave time (vacation, sick leave) and unclassified and faculty leave time (vacation, sick leave).
The point of sale service provides the mechanism by which paying customers are presented with a price for the selected products and associated taxes and discounts and then authorizes payment for them. Nutritional information, including allergens, is displayed on digital signage located at dining venues.
Miami University offers Oracle Analytics Server (OAS) and Tableau for reporting. IT Services provides support for the use of OAS, while assisting with Tableau licensing.
Allows departments and divisions to make data-informed, proactive decisions using institutional data through OAS or independently through Tableau.
IT Service Management (ITSM) is the capability responsible for providing and supporting the information technology services used throughout the University.
IT Staff have deep knowledge of university operations and can direct customers to other university service providers.