Purpose and Overview
Located in the east wing of the Armstrong Student Center, Miami University's Tech Support Lounge provides walk-in support for students, faculty, and staff with personally-owned devices. Our trained staff offers guided assistance to help resolve a wide range of common technical issues, ensuring a smooth and productive technology experience.
Hours: Monday - Friday 9 a.m. - 5 p.m.
Summer and holiday hours vary
The Technology Support Lounge is available ONLY through drop in / visit to the Lounge during operating hours. They have no phone number or email address.
Features and Benefits
Features:
- Walk-in Support: First-come, first-served assistance at the Armstrong Student Center.
- Device Troubleshooting: Wi-Fi connectivity, hardware diagnostics, and software issues.
- Hardware Diagnostics: Some problems are too complicated to handle over the phone or via chat. Our technicians will assist with more advanced diagnosis and troubleshooting
- Guided Software Diagnostics, Installation, and Repair: Our technicians will assist with troubleshooting complicated software issues or performing complex tasks like Operating System updates and patches, virus and malware removal, or data backup.
- Repair Depot: Once determined to be a hardware failure covered by the manufacturer's warranty or using a mail-in service vendor, we can facilitate shipping/receiving your laptop to the manufacturer for repairs and provide a loaner computer in the meantime. (some restrictions apply).
- Safe Vendor Meeting Zone: Some warranties provide onsite service. Instead of having a technician meet you in a residence hall or apartment, you may schedule a time to use our workbench.
- DIY Repair Bench: If you wish to perform an out-of-warranty repair on your own, you may schedule time at one of our workbenches
- Loaner Program: While your computer is away for service, you may be entitled to a loaner computer to use for the duration of the repair (some restrictions apply)
Benefits:
- Convenient, in-person support at a central campus location.
- Expert troubleshooting to help keep devices running smoothly.
- Assistance with meeting Miami University's technical requirements.
- Support for academic and personal computing needs.
Service Boundaries and Constraints
- Support is available during regular business hours (Monday – Friday, 9 a.m. – 5 p.m.), with summer and holiday hours subject to change.
- Users should bring their device and charger for service.
- Repair services are not performed on campus; referrals are provided when needed.
- Some services may require appointments based on availability.
Eligibility and Audience
This service is available to:
- Students: For academic and personal device support.
- Parents: Seeking recommendations for student technology purchases.
- Oxford Community Members: On a best-effort basis for select issues.
Getting Started and Support
- Walk-In Location: Visit the Tech Support Lounge at Armstrong Student Center during business hours.
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Drop In Only: The Technology Support Lounge is available ONLY through drop in / visit to the Lounge during operating hours. They have no phone number or email address.
- Technology Recommendations: View computer purchase recommendations or request a consultation appointment
For immediate assistance, visit miamioh.edu/itchat or contact IT Help at 513-529-7900