My Recently Visited Services
The Personally Owned Computer Support service at Miami University provides walk-in support for students, faculty, and staff with personally-owned devices through the Tech Support Lounge. Located in the east wing of the Armstrong Student Center, our trained staff offer guided assistance to help resolve a wide range of common technical issues, ensuring a smooth and productive technology experience.
Slack and Google Meet are communication and collaboration tools primarily used by staff at Miami University. This instance of Slack is delivered by IT Services and provides real-time collaboration and video conferencing services via Slack and Google Meet, offering secure, dynamic platforms for faculty and staff. Designed to enhance teamwork and streamline daily operations, these tools provide digital workspaces for instant messaging, file sharing, and virtual meetings, making it easy for university teams to connect from anywhere.
The IT Service Management (ITSM) service at Miami University provides a structured framework for delivering and supporting IT services across the institution. ITSM ensures that technology services are aligned with business needs, delivering consistent value through standardized processes and best practices. More information on the design and implementation of service management at Miami can be found in our ITSM knowledge base.
Need additional help or requesting something you cannot find in the service catalog? Use IT Chat to start a conversation.
Miami University's IT Security Services are dedicated to safeguarding the university's digital assets, ensuring the confidentiality, integrity, and availability of information systems. These services address the growing need for robust cybersecurity measures in an academic environment, protecting against threats such as unauthorized access, data breaches, and other cyber risks.
The Miami ID is the official university identification, providing students, faculty, and staff access to essential campus services. While Miami University has transitioned to a Digital ID as the default format, physical ID cards remain available upon request. The ID allows access to campus buildings, meal plans, MUlaa debit accounts, recreation centers, library services, and more.
The Emergency Communications service at Miami University provides timely and critical notifications to the university community during emergencies, campus closures, and other urgent situations. Through multiple communication channels, Miami ensures that students, faculty, and staff on all Ohio campuses stay informed and prepared.
Enterprise Service Management (ESM) extends Miami University's high-maturity IT Service Management (ITSM) practices, processes, and tools to business units across campus. By leveraging our robust ITSM framework, departments can enhance their operational efficiency, improve service delivery, and streamline work intake and fulfillment through standardized workflows and automation.
Miami University provides Workflow Tools to help departments and teams automate, track, and manage business processes that require approvals, task coordination, or data collection. These tools reduce reliance on paper forms and manual tracking, streamline communication, and improve efficiency across a wide range of university functions.
The Institutional End User Computing service at Miami University ensures faculty and staff have access to reliable computing devices and support for their academic and administrative work. This service encompasses the deployment, management, and lifecycle support of laptops, desktops, and peripherals. Delivered through a decentralized model, this service relies on close collaboration between centrally managed IT support and department-specific IT staff to align on common standards and best practices while allowing flexibility for departmental needs.
Miami University provides a collaborative calendaring service through Google Calendar, enabling students, faculty, and staff to efficiently manage schedules, coordinate meetings, and reserve resources. This service facilitates seamless communication and organization within the university community.
A Virtual Private Network (VPN) employs encryption and other security means to secure your data when using your computer through public network access (wired or wireless) off campus. Miami University offers Miami VPN for current members of the Miami community and guests alike through Cisco AnyConnect.
Miami University utilizes an Enterprise Resource Planning (ERP) system to integrate and manage core institutional processes, including human resources, finance, payroll, procurement, and student information. In 2024, the university transitioned from its legacy Banner system to Workday, a modern, cloud-based ERP platform. This transition aims to enhance operational efficiency, data accuracy, and user experience for faculty, staff, and students.
The Software service at Miami University provides access to standalone applications that support teaching, learning, and administrative functions. These applications are distinct from software that is part of larger service offerings (e.g., Canvas for LMS or Zoom for web conferencing) and are evaluated for accessibility, security, and compliance to meet institutional needs.
Any application used for university business (administration, teaching, or learning) that is not a codified part of an Enterprise Service like Google for Education, Canvas, Workday, etc must be reviewed for legal terms, accessibility, and data security and privacy
This form is used to request an exception for an EOL OS machine.
Miami University provides approximately 90 channels of entertainment, information, and educational television programming via streaming and a more traditional cable television in very limited situations. All students living in residence halls have automatic access to the Miami University - personal streaming service. The Miami University Community streaming service is available in select common areas or administrative conference rooms, or individual faculty or staff offices. Traditional cable television service still available in a limited number of buildings (Marcum conference center and some athletic facilities)
Miami University offers multiple web conferencing solutions to facilitate remote communication and collaboration for students, faculty, and staff. Our supported platforms—Zoom, Webex, and Google Meet—provide reliable and feature-rich options for hosting virtual meetings, webinars, and classroom sessions.
The Wi-Fi service provides a secure wireless connection to Miami’s network and the Internet. It is available in 100% of Miami’s indoor spaces on all campuses, and key areas outdoors.
Wi-Fi is one of the most important network utilities IT Services provides to the University. As more coursework and administrative actions take place online, it’s imperative to have access to a robust, reliable network capable of handling heavy load.
Miami University provides a variety of document storage solutions to meet the needs of students, faculty, and staff. These services enable users to securely store, access, and collaborate on documents from multiple devices. The primary storage solutions offered include Google Drive, Google Shared Drive, and Windows File Servers (G: Drive), each designed to support different use cases based on collaboration needs, data sensitivity, and retention requirements.
Miami University offers support for conference room technologies to enhance collaboration, teaching, and administrative meetings. This service ensures that conference rooms are equipped with the necessary audio-visual (AV) tools and are functioning properly for both in-person and hybrid communication needs.
The Student Information System (SIS) provides the foundational technology platform that supports student records, academic progress, course registration, and other key student lifecycle processes. The SIS is the system of record for all academic and enrollment data for undergraduate and graduate students at Miami University.
Miami is actively transitioning from our old SIS, primarily Banner, to Workday Student. This service centers on the future target in Workday Student, Miami’s modern cloud-based student information platform, and includes other integrated systems and tools that enable academic planning, advising, registration, grading, and degree progress tracking.
Miami University's Two-Factor Authentication (2FA) service provides an additional layer of security for accessing university systems and applications. Using a secondary verification method, such as a mobile push notification or passcode, 2FA helps protect sensitive data and prevent unauthorized access. 2FA will prompt you when signing into certain Miami services or applications with your Miami UniqueID and MUnet password.
Allows departments and divisions to make data-informed, proactive decisions using institutional data through OAS or independently through Tableau.
The Identity and Access Management (IAM) service at Miami University provides secure and reliable access to university resources by managing user identities and permissions. IAM ensures that students, faculty, staff, and authorized guests can securely access the systems and services they need while maintaining compliance with security policies and data protection standards.
The Electronic/Digital Fax Processing service enables Miami University faculty, staff, and students to send and receive faxes directly from their computers, eliminating the need for traditional fax machines. This service streamlines document transmission, supporting both internal and external communications in a secure and efficient manner.