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Best effort software support of student and staff personally-owned computing devices.
Miami University provides Workflow Tools to help departments and teams automate, track, and manage business processes that require approvals, task coordination, or data collection. These tools reduce reliance on paper forms and manual tracking, streamline communication, and improve efficiency across a wide range of university functions.
Miami University provides email services via Google Workspace (Gmail), offering a secure and reliable communication platform for students, faculty, and staff. This service includes essential tools such as email, calendar, and contacts to facilitate seamless communication across the university as well as tools to distribute a single electronic mail message to multiple recipients, whose email addresses are maintained in one central list.
Miami University utilizes an Enterprise Resource Planning (ERP) system to integrate and manage core institutional processes, including human resources, finance, payroll, procurement, and student information. In 2024, the university transitioned from its legacy Banner system to Workday, a modern, cloud-based ERP platform. This transition aims to enhance operational efficiency, data accuracy, and user experience for faculty, staff, and students.
Need additional help or requesting something you cannot find in the service catalog? Use Live Chat to speak to an advisor.
Student, faculty, and staff are invited to identify and report barriers to inclusion that you encounter in Miami's technology.
A Virtual Private Network (VPN) employs encryption and other security means to secure your data when using your computer through public network access (wired or wireless) off campus.
Miami University offers Oracle Analytics Server (OAS) and Tableau for reporting. IT Services provides support for the use of OAS, while assisting with Tableau licensing.
The Accessible Technologies service, provided by the AccessMU Center, works to ensure equal access to digital resources for all members of the Miami University community, including students, faculty, and staff with disabilities. The service offers guidance on creating accessible digital content, procuring accessible technology, and utilizing assistive tools to enhance inclusivity.
When you use your Miami UniqueID and MUnet password to log in to certain Miami services or applications, you will be prompted to enter a six-digit single-use verification code or accept a notification to a registered device. Unlike a PIN number for an ATM, the code changes with every login and can be used only one time.
Miami University provides access to Google Forms for simple surveys and Qualtrics, a powerful online survey platform, to support academic research, administrative assessments, and student projects. Qualtrics enables users to design, distribute, and analyze surveys efficiently, facilitating data-driven decision-making across the university community.
The Student Information System (SIS) provides the foundational technology platform that supports student records, academic progress, course registration, and other key student lifecycle processes. The SIS is the system of record for all academic and enrollment data for undergraduate and graduate students at Miami University.
Miami is actively transitioning from our old SIS, primarily Banner, to Workday Student. This service centers on the future target in Workday Student, Miami’s modern cloud-based student information platform, and includes other integrated systems and tools that enable academic planning, advising, registration, grading, and degree progress tracking.
Provide Miami University community secure accounts for identity and access to University computer resources.
The Indigenous Languages Digital Archive (ILDA) is a web based archive designed specifically to support tribal efforts in archive-based language revitalization. ILDA allows for the organization, storage, retrieval, and analysis of digitized archival linguistic materials, and associated data, for the purpose of informing language revitalization and educational efforts by tribal communities who participate in National Breath of Life (NBoL) Archival Institute for Indigenous Languages.
The Miami ID is the official university identification, providing students, faculty, and staff access to essential campus services. While Miami University has transitioned to a Digital ID as the default format, physical ID cards remain available upon request. The ID allows access to campus buildings, meal plans, MUlaa debit accounts, recreation centers, library services, and more.
An electronic mail list is a tool that distributes a single electronic mail message to multiple recipients, whose email addresses are maintained in one central list.
Miami University's Call Center Service enabled Miami managed Interactive Voice Response systems (IVR) that empowers departments and administrative offices to efficiently manage high volumes of incoming and outgoing telephone communications. Whether it's assisting students, addressing inquiries, or streamlining departmental operations, this service ensures responsive and organized phone-based interactions.
Miami University provides centralized tools and support for reserving classrooms, meeting spaces, and event venues across campus. This service helps ensure appropriate use of campus spaces while supporting the logistical needs of classes, meetings, and events—from small group gatherings to large conferences. 25Live is Miami's enterprise room scheduling platform although some departments use google calendar resources or other tools for specific rooms under their control.
Miami University offers support for conference room technologies to enhance collaboration, teaching, and administrative meetings. This service ensures that conference rooms are equipped with the necessary audio-visual (AV) tools and are functioning properly for both in-person and hybrid communication needs.
Miami University provides a variety of document storage solutions to meet the needs of students, faculty, and staff. These services enable users to securely store, access, and collaborate on documents from multiple devices. The primary storage solutions offered include Google Drive, Google Shared Drive, and Windows File Servers (G: Drive), each designed to support different use cases based on collaboration needs, data sensitivity, and retention requirements.
Provide common tools and processes that extend our IT Service Management for use in non-IT contexts so that the university office has measurable, efficient transactions and visibility into the full lifecycle of the services they provide.
The Directory Assistance service supports the accuracy and accessibility of contact information for Miami University faculty, staff, departments, and offices. It ensures that university community members and the public can find the correct names, phone numbers, email addresses, and organizational affiliations for Miami personnel through the university's online directory and telephone assistance services