My Recently Visited Services
Miami University’s Point of Sale (POS) service provides hardware, software, and support for campus departments that need to accept payments for goods, services, or events. This service helps ensure secure and efficient transactions while complying with university financial and data security standards.
Service provides support of the teaching and learning experience through the provision and support of a standard package of classroom technologies.
Phone services that support a variety of phone technologies including hardware/software phones, faxes, and call centers.
IT Service Management (ITSM) is the capability responsible for providing and supporting the information technology services used throughout the University.
Student, faculty, and staff gain entry to buildings and rooms across all electronically controlled Miami campus doors using their Miami ID card or a mobile app.
Miami University’s Digital Signage service provides departments and units with the ability to display dynamic, real-time content across campus using centrally supported digital displays. These signs are ideal for sharing announcements, event promotions, dining menus, and other timely information in high-traffic areas. The Poppulo (formerly Four Winds Interactive) platform provides content content delivery to the approximately 230 digital signs across campus.
Best effort software support of student and staff personally-owned computing devices.
FBS Divisional offices will use this form to request specific help from FBS-IT that is NOT related to Miami desktop software or hardware or questions about email or other programs that are in general use across the entire university. For that, please contact IT Help via normal methods (phone, chat, or email).
Requests for FBS-IT Help are typically fulfilled within 4 business days, though certain reporting changes will take longer.
Slack is a communication and collaboration tool primarily used by staff at Miami University. This instance of Slack is delivered by IT Services and is available for all staff at Miami.
The Institutional Software service at Miami University provides access to standalone applications that support teaching, learning, and administrative functions. These applications are distinct from software that is part of larger service offerings (e.g., Canvas for LMS or Zoom for web conferencing) and are evaluated for accessibility, security, and compliance to meet institutional needs.
Any application used for university business (administration, teaching, or learning) that is not a codified part of an Enterprise Service like Google for Education, Canvas, Workday, etc must be reviewed for legal terms, accessibility, and data security and privacy
Need additional help or requesting something you cannot find in the service catalog? Use Live Chat to speak to an advisor.
This form is used to request an exception for an EOL OS machine.
Service provides secure wireless connection to Miami’s network and the Internet and is available in 100% of Miami’s indoor spaces on all campuses, and key areas outdoors.
Service provides a set of tools to supplement a course's teaching or provide a single online-course experience.
Miami University offers High Performance Computing (HPC) services, frequently called the RedHawk Research Cluster, to support research. teaching, and data-intensive projects that require advanced computing power beyond what a typical desktop or laptop can provide. HPC enables users to run large-scale simulations, analyze big data sets, and process complex scientific calculations efficiently and securely.
Miami University offers Oracle Analytics Server (OAS) and Tableau for reporting. IT Services provides support for the use of OAS, while assisting with Tableau licensing.
A Virtual Private Network (VPN) employs encryption and other security means to secure your data when using your computer through public network access (wired or wireless) off campus.
Miami University offers support for conference room technologies to enhance collaboration, teaching, and administrative meetings. This service ensures that conference rooms are equipped with the necessary audio-visual (AV) tools and are functioning properly for both in-person and hybrid communication needs.
IT Services installs video cameras and cabling infrastructure and manages storage of video data. Physical Facilities department is responsible for approval for any video camera installed on campus and will direct IT with approved installations.
Provide Miami University community secure accounts for identity and access to University computer resources.
An electronic mail list is a tool that distributes a single electronic mail message to multiple recipients, whose email addresses are maintained in one central list.
The Endpoint Detection and Response (EDR) service at Miami University provides advanced cybersecurity protection for university-owned devices, safeguarding institutional data and systems from cyber threats. EDR tools continuously monitor devices for suspicious activity and respond rapidly to potential security incidents, even in remote work environments.
Enables Miami University departments to securely scan, store, and retrieve official university documents in digital form. Built on the Banner Document Management System (BDM), it supports access to institutional records that must be preserved for operational, legal, or historical reasons. While many records are now managed in systems like Workday or Slate, BDM remains essential for accessing and managing legacy content.