Call Center Overview

Introduction

IT Services enables departments to provide telephone call centers for their customers.  

Capabilities, Benefits & Features

• Call Center enables receiving or transmitting a large volume of requests by telephone
• Improve customer satisfaction
• Customizable
• Reporting
• Call Recording

Who uses it?

• Primarily, administrative offices

Cost

There may be start-up costs for special features and programming that can be determined during initial consulting. There is no on-going cost for a call center.

Updated: 6/28/16