University Phones

Purpose and Overview

Miami University provides a comprehensive telephone service for faculty, staff, and departments, offering a range of phone technologies including hardware desk phones, software-based softphones, fax services, and call center solutions. The service ensures reliable voice communication across campus with various options to meet departmental needs.

Features and Benefits

Features:

  • Voice Services: Local, long-distance, and international calling.
  • Device Options: Standard desk phones, softphones, and conference phones.
  • Fax Solutions: Digital fax services for departmental needs.
  • Voicemail: Personalized voicemail services with self-service management.
  • Call Management: Conference calling and forwarding options.

Benefits:

  • Reliable and secure communication for university operations.
  • Flexible phone options to suit various departmental needs.
  • Cost-effective solutions with centralized support.
  • Easy management through the Unified Communications Self Care Portal.

Service Boundaries and Constraints

  • Base services include a standard desk phone, softphone, voicemail, and long-distance capabilities.
  • Additional costs apply for premium phones, accessories, and non-standard setups.
  • Departments are responsible for purchasing analog phone lines for special needs (e.g., alarms, elevators).

Eligibility and Audience

This service is available to:

  • Faculty and Staff: For university-related communications.
  • Departments and Offices: For operational and administrative needs.

Getting Started and Support

  1. Request Service: Submit a request for new phone service, changes, or maintenance using the request form.
  2. Phone Setup Guides: Access self-help documentation and user guides.

For Assistance, visit miamioh.edu/itchat or contact IT Help at 513-529-7900

Additional Costs

Base services provided at no additional charge include:

  • Standard desk phone and softphone.
  • Long-distance and voicemail.
  • Standard maintenance and refresh.

Hardware

  • Deluxe Desk Phone: $70 (one-time)
  • Multi-line Sidecar : $150 (one-time)
  • Wireless Headset: $215 (one-time)
  • Other Non-Standard Phones: Varies (case-by-case)