My Recently Visited Services
The Personally Owned Computer Support service at Miami University provides walk-in support for students, faculty, and staff with personally-owned devices through the Tech Support Lounge. Located in the east wing of the Armstrong Student Center, our trained staff offer guided assistance to help resolve a wide range of common technical issues, ensuring a smooth and productive technology experience.
Need additional help or requesting something you cannot find in the service catalog? Use Live Chat to speak to an advisor.
Miami University’s Digital Signage service provides departments and units with the ability to display dynamic, real-time content across campus using centrally supported digital displays. These signs are ideal for sharing announcements, event promotions, dining menus, and other timely information in high-traffic areas. The Poppulo (formerly Four Winds Interactive) platform provides content content delivery to the approximately 230 digital signs across campus.
Enterprise Service Management (ESM) extends Miami University's high-maturity IT Service Management (ITSM) practices, processes, and tools to business units across campus. By leveraging our robust ITSM framework, departments can enhance their operational efficiency, improve service delivery, and streamline work intake and fulfillment through standardized workflows and automation.
This service enables Miami University departments to securely scan, store, and retrieve official university documents in digital form. Built on the Banner Document Management System (BDM), it supports access to institutional records that must be preserved for operational, legal, or historical reasons. While many records are now managed in systems like Workday or Slate, BDM remains essential for accessing and managing legacy content.
The Electronic/Digital Fax Processing service enables Miami University faculty, staff, and students to send and receive faxes directly from their computers, eliminating the need for traditional fax machines. This service streamlines document transmission, supporting both internal and external communications in a secure and efficient manner.
Miami University offers High Performance Computing (HPC) services, frequently called the RedHawk Research Cluster, to support research. teaching, and data-intensive projects that require advanced computing power beyond what a typical desktop or laptop can provide. HPC enables users to run large-scale simulations, analyze big data sets, and process complex scientific calculations efficiently and securely.
Miami University provides approximately 90 channels of entertainment, information, and educational television programming via streaming and a more traditional cable television in very limited situations. All students living in residence halls have automatic access to the Miami University - personal streaming service. The Miami University Community streaming service is available in select common areas or administrative conference rooms, or individual faculty or staff offices. Traditional cable television service still available in a limited number of buildings (Marcum conference center and some athletic facilities)
Miami University provides comprehensive printing services to support students, faculty, and staff through both vendor-managed and self-service solutions. In partnership with ComDoc, departments have access to a variety of multi-function printing devices for daily operational needs, while Capital Citicom supports high-volume and specialized print jobs with professional-quality printing services at competitive rates. Additionally, MUprint serves as the university’s campus-wide self-service printing system, offering convenient printing access for coursework, administrative documents, and personal materials at locations across campus.
A Virtual Private Network (VPN) employs encryption and other security means to secure your data when using your computer through public network access (wired or wireless) off campus. Miami University offers Miami VPN for current members of the Miami community and guests alike through Cisco AnyConnect.
Miami's Information Security Office (ISO) offers the following guidance and considerations for navigating the use of AI in the classroom and in offices across our campuses. Miami University supports the use of Generative AI models: Google Gemini Chat, Zoom AI Companion, and Webex AI Assistant, all available for use with your Miami credentials.
Miami University provides email services via Google Workspace (Gmail), offering a secure and reliable communication platform for students, faculty, and staff. Whether for departmental communications, event notifications, or official university updates, our targeted email services offer flexible options for one-to-many messaging through Google Groups, Listserv, and Emma (for marketing purposes).
This form is used to request an exception for an EOL OS machine.
The Software service at Miami University provides access to standalone applications that support teaching, learning, and administrative functions. These applications are distinct from software that is part of larger service offerings (e.g., Canvas for LMS or Zoom for web conferencing) and are evaluated for accessibility, security, and compliance to meet institutional needs.
Any application used for university business (administration, teaching, or learning) that is not a codified part of an Enterprise Service like Google for Education, Canvas, Workday, etc must be reviewed for legal terms, accessibility, and data security and privacy
Allows departments and divisions to make data-informed, proactive decisions using institutional data through OAS or independently through Tableau.
Miami University offers Oracle Analytics Server (OAS) and Tableau for reporting. IT Services provides support for the use of OAS, while assisting with Tableau licensing.
The Endpoint Detection and Response (EDR) service at Miami University provides advanced cybersecurity protection for university-owned devices, safeguarding institutional data and systems from cyber threats. EDR tools continuously monitor devices for suspicious activity and respond rapidly to potential security incidents, even in remote work environments.
Students, faculty, and staff gain entry to buildings and rooms across all electronically controlled Miami campus doors using their Miami ID card or a mobile app. Access to locations is typically granted automatically based on various factors while additional access can be added through My Door Managers.
The Identity and Access Management (IAM) service at Miami University provides secure and reliable access to university resources by managing user identities and permissions. IAM ensures that students, faculty, staff, and authorized guests can securely access the systems and services they need while maintaining compliance with security policies and data protection standards.
Student, faculty, and staff are invited to identify and report barriers to inclusion that you encounter in Miami's technology.
The IT Service Management (ITSM) service at Miami University provides a structured framework for delivering and supporting IT services across the institution. ITSM ensures that technology services are aligned with business needs, delivering consistent value through standardized processes and best practices. More information on the design and implementation of service management at Miami can be found in our ITSM knowledge base.
The Student Information System (SIS) provides the foundational technology platform that supports student records, academic progress, course registration, and other key student lifecycle processes. The SIS is the system of record for all academic and enrollment data for undergraduate and graduate students at Miami University.
Miami is actively transitioning from our old SIS, primarily Banner, to Workday Student. This service centers on the future target in Workday Student, Miami’s modern cloud-based student information platform, and includes other integrated systems and tools that enable academic planning, advising, registration, grading, and degree progress tracking.
Miami University provides a variety of document storage solutions to meet the needs of students, faculty, and staff. These services enable users to securely store, access, and collaborate on documents from multiple devices. The primary storage solutions offered include Google Drive, Google Shared Drive, and Windows File Servers (G: Drive), each designed to support different use cases based on collaboration needs, data sensitivity, and retention requirements.
IT Services installs video cameras and cabling infrastructure and manages storage of video data. Physical Facilities department is responsible for approval for any video camera installed on campus and will direct IT with approved installations.