My Recently Visited Services
The Personally Owned Computer Support service at Miami University provides walk-in support for students, faculty, and staff with personally-owned devices through the Tech Support Lounge. Located in the east wing of the Armstrong Student Center, our trained staff offer guided assistance to help resolve a wide range of common technical issues, ensuring a smooth and productive technology experience.
Need additional help or requesting something you cannot find in the service catalog? Use IT Chat to start a conversation.
Students, faculty, and staff gain entry to buildings and rooms across all electronically controlled Miami campus doors using their Miami ID card or a mobile app. Access to locations is typically granted automatically based on various factors while additional access can be added through My Door Managers.
Miami University's Two-Factor Authentication (2FA) service provides an additional layer of security for accessing university systems and applications. Using a secondary verification method, such as a mobile push notification or passcode, 2FA helps protect sensitive data and prevent unauthorized access. 2FA will prompt you when signing into certain Miami services or applications with your Miami UniqueID and MUnet password.
Miami University offers Oracle Analytics Server (OAS) and Tableau for reporting. IT Services provides support for the use of OAS, while assisting with Tableau licensing.
A Virtual Private Network (VPN) employs encryption and other security means to secure your data when using your computer through public network access (wired or wireless) off campus. Miami University offers Miami VPN for current members of the Miami community and guests alike through Cisco AnyConnect.
myMiami is Miami University’s central web portal that provides aggregated personalized information and links to various university systems and resources. myMiami acts as a one-stop shop for all members of the Miami community.
The Miami ID is the official university identification, providing students, faculty, and staff access to essential campus services. While Miami University has transitioned to a Digital ID as the default format, physical ID cards remain available upon request. The ID allows access to campus buildings, meal plans, MUlaa debit accounts, recreation centers, library services, and more.
Miami's Information Security Office (ISO) offers the following guidance and considerations for navigating the use of AI in the classroom and in offices across our campuses. Miami University supports the use of Generative AI models: Google Gemini Chat, Zoom AI Companion, and Webex AI Assistant, all available for use with your Miami credentials.
The Wi-Fi service provides a secure wireless connection to Miami’s network and the Internet. It is available in 100% of Miami’s indoor spaces on all campuses, and key areas outdoors.
Wi-Fi is one of the most important network utilities IT Services provides to the University. As more coursework and administrative actions take place online, it’s imperative to have access to a robust, reliable network capable of handling heavy load.
Miami University provides approximately 90 channels of entertainment, information, and educational television programming via streaming and a more traditional cable television in very limited situations. All students living in residence halls have automatic access to the Miami University - personal streaming service. The Miami University Community streaming service is available in select common areas or administrative conference rooms, or individual faculty or staff offices. Traditional cable television service still available in a limited number of buildings (Marcum conference center and some athletic facilities)
Miami University provides access to Google Forms for simple surveys and Qualtrics, a powerful online survey platform, to support academic research, administrative assessments, and student projects. Qualtrics enables users to design, distribute, and analyze surveys efficiently, facilitating data-driven decision-making across the university community.
The Accessible Technologies service, provided by the AccessMU Center, works to ensure equal access to digital resources for all members of the Miami University community, including students, faculty, and staff with disabilities. The service offers guidance on creating accessible digital content, procuring accessible technology, and utilizing assistive tools to enhance inclusivity.
The Emergency Communications service at Miami University provides timely and critical notifications to the university community during emergencies, campus closures, and other urgent situations. Through multiple communication channels, Miami ensures that students, faculty, and staff on all Ohio campuses stay informed and prepared.
Slack and Google Meet are communication and collaboration tools primarily used by staff at Miami University. This instance of Slack is delivered by IT Services and provides real-time collaboration and video conferencing services via Slack and Google Meet, offering secure, dynamic platforms for faculty and staff. Designed to enhance teamwork and streamline daily operations, these tools provide digital workspaces for instant messaging, file sharing, and virtual meetings, making it easy for university teams to connect from anywhere.
The Institutional End User Computing service at Miami University ensures faculty and staff have access to reliable computing devices and support for their academic and administrative work. This service encompasses the deployment, management, and lifecycle support of laptops, desktops, and peripherals. Delivered through a decentralized model, this service relies on close collaboration between centrally managed IT support and department-specific IT staff to align on common standards and best practices while allowing flexibility for departmental needs.
Allows departments and divisions to make data-informed, proactive decisions using institutional data through OAS or independently through Tableau.
Miami University offers multiple web conferencing solutions to facilitate remote communication and collaboration for students, faculty, and staff. Our supported platforms—Zoom, Webex, and Google Meet—provide reliable and feature-rich options for hosting virtual meetings, webinars, and classroom sessions.
Miami University provides Workflow Tools to help departments and teams automate, track, and manage business processes that require approvals, task coordination, or data collection. These tools reduce reliance on paper forms and manual tracking, streamline communication, and improve efficiency across a wide range of university functions.
Miami University provides a variety of document storage solutions to meet the needs of students, faculty, and staff. These services enable users to securely store, access, and collaborate on documents from multiple devices. The primary storage solutions offered include Google Drive, Google Shared Drive, and Windows File Servers (G: Drive), each designed to support different use cases based on collaboration needs, data sensitivity, and retention requirements.
IT Services installs video cameras and cabling infrastructure and manages storage of video data. Physical Facilities department is responsible for approval for any video camera installed on campus and will direct IT with approved installations.
The Electronic/Digital Fax Processing service enables Miami University faculty, staff, and students to send and receive faxes directly from their computers, eliminating the need for traditional fax machines. This service streamlines document transmission, supporting both internal and external communications in a secure and efficient manner.
Enterprise Service Management (ESM) extends Miami University's high-maturity IT Service Management (ITSM) practices, processes, and tools to business units across campus. By leveraging our robust ITSM framework, departments can enhance their operational efficiency, improve service delivery, and streamline work intake and fulfillment through standardized workflows and automation.
Miami University provides a secure and scalable hosting environment for critical university applications and services. This service supports on-premises infrastructure as well as Miami’s private cloud solutions hosted in AWS, offering departments flexibility in deploying and managing their IT resources.