My Recently Visited Services
The Personally Owned Computer Support service at Miami University provides walk-in support for students, faculty, and staff with personally-owned devices through the Tech Support Lounge. Located in the east wing of the Armstrong Student Center, our trained staff offer guided assistance to help resolve a wide range of common technical issues, ensuring a smooth and productive technology experience.
Miami University's Content Management System (CMS) empowers departments and units to create and manage web content that aligns with the university's branding and accessibility standards. This service facilitates the development of websites tailored to various audiences, including prospective students, current students, faculty, staff, alumni, and visitors. Miami websites are all managed on the Cascade platform using navigation and branding provided by University Communications. It is also possible to have your own wordpress site for organizational, faculty/staff, or departmental use that still uses approved Miami templates.
Miami University’s Learning Management System (LMS), powered by Canvas, provides a centralized platform for delivering online, hybrid, and in-person courses. The LMS supports faculty, staff, and students by offering tools for course content delivery, communication, assessments, and collaboration to enhance the learning experience.
The Directory Assistance service supports the accuracy and accessibility of contact information for Miami University faculty, staff, departments, and offices. It ensures that university community members and the public can find the correct names, phone numbers, email addresses, and organizational affiliations for Miami personnel through the university's online directory and telephone assistance services
Miami University's IT Security Services are dedicated to safeguarding the university's digital assets, ensuring the confidentiality, integrity, and availability of information systems. These services address the growing need for robust cybersecurity measures in an academic environment, protecting against threats such as unauthorized access, data breaches, and other cyber risks.
Need additional help or requesting something you cannot find in the service catalog? Use Live Chat to speak to an advisor.
Miami University offers High Performance Computing (HPC) services, frequently called the RedHawk Research Cluster, to support research. teaching, and data-intensive projects that require advanced computing power beyond what a typical desktop or laptop can provide. HPC enables users to run large-scale simulations, analyze big data sets, and process complex scientific calculations efficiently and securely.
Miami University offers support for conference room technologies to enhance collaboration, teaching, and administrative meetings. This service ensures that conference rooms are equipped with the necessary audio-visual (AV) tools and are functioning properly for both in-person and hybrid communication needs.
Miami University's Two-Factor Authentication (2FA) service provides an additional layer of security for accessing university systems and applications. Using a secondary verification method, such as a mobile push notification or passcode, 2FA helps protect sensitive data and prevent unauthorized access. 2FA will prompt you when signing into certain Miami services or applications with your Miami UniqueID and MUnet password.
The Electronic/Digital Fax Processing service enables Miami University faculty, staff, and students to send and receive faxes directly from their computers, eliminating the need for traditional fax machines. This service streamlines document transmission, supporting both internal and external communications in a secure and efficient manner.
Enterprise Service Management (ESM) extends Miami University's high-maturity IT Service Management (ITSM) practices, processes, and tools to business units across campus. By leveraging our robust ITSM framework, departments can enhance their operational efficiency, improve service delivery, and streamline work intake and fulfillment through standardized workflows and automation.
Miami University provides approximately 90 channels of entertainment, information, and educational television programming via streaming and a more traditional cable television in very limited situations. All students living in residence halls have automatic access to the Miami University - personal streaming service. The Miami University Community streaming service is available in select common areas or administrative conference rooms, or individual faculty or staff offices. Traditional cable television service still available in a limited number of buildings (Marcum conference center and some athletic facilities)
The Indigenous Languages Digital Archive (ILDA) is a web based archive designed specifically to support tribal efforts in archive-based language revitalization. ILDA allows for the organization, storage, retrieval, and analysis of digitized archival linguistic materials, and associated data, for the purpose of informing language revitalization and educational efforts by tribal communities who participate in National Breath of Life (NBoL) Archival Institute for Indigenous Languages.
Miami University provides a secure and scalable hosting environment for critical university applications and services. This service supports on-premises infrastructure as well as Miami’s private cloud solutions hosted in AWS, offering departments flexibility in deploying and managing their IT resources.
The Software service at Miami University provides access to standalone applications that support teaching, learning, and administrative functions. These applications are distinct from software that is part of larger service offerings (e.g., Canvas for LMS or Zoom for web conferencing) and are evaluated for accessibility, security, and compliance to meet institutional needs.
Any application used for university business (administration, teaching, or learning) that is not a codified part of an Enterprise Service like Google for Education, Canvas, Workday, etc must be reviewed for legal terms, accessibility, and data security and privacy
Student, faculty, and staff are invited to identify and report barriers to inclusion that you encounter in Miami's technology.
Miami's Information Security Office (ISO) offers the following guidance and considerations for navigating the use of AI in the classroom and in offices across our campuses. Miami University supports the use of Generative AI models: Google Gemini Chat, Zoom AI Companion, and Webex AI Assistant, all available for use with your Miami credentials.
Miami University provides comprehensive printing services to support students, faculty, and staff through both vendor-managed and self-service solutions. In partnership with ComDoc, departments have access to a variety of multi-function printing devices for daily operational needs, while Capital Citicom supports high-volume and specialized print jobs with professional-quality printing services at competitive rates. Additionally, MUprint serves as the university’s campus-wide self-service printing system, offering convenient printing access for coursework, administrative documents, and personal materials at locations across campus.
Miami University provides a variety of document storage solutions to meet the needs of students, faculty, and staff. These services enable users to securely store, access, and collaborate on documents from multiple devices. The primary storage solutions offered include Google Drive, Google Shared Drive, and Windows File Servers (G: Drive), each designed to support different use cases based on collaboration needs, data sensitivity, and retention requirements.
IT Services installs video cameras and cabling infrastructure and manages storage of video data. Physical Facilities department is responsible for approval for any video camera installed on campus and will direct IT with approved installations.
A Virtual Private Network (VPN) employs encryption and other security means to secure your data when using your computer through public network access (wired or wireless) off campus. Miami University offers Miami VPN for current members of the Miami community and guests alike through Cisco AnyConnect.
Miami University utilizes an Enterprise Resource Planning (ERP) system to integrate and manage core institutional processes, including human resources, finance, payroll, procurement, and student information. In 2024, the university transitioned from its legacy Banner system to Workday, a modern, cloud-based ERP platform. This transition aims to enhance operational efficiency, data accuracy, and user experience for faculty, staff, and students.
Miami University provides centralized tools and support for reserving classrooms, meeting spaces, and event venues across campus. This service helps ensure appropriate use of campus spaces while supporting the logistical needs of classes, meetings, and events—from small group gatherings to large conferences. 25Live is Miami's enterprise room scheduling platform although some departments use google calendar resources or other tools for specific rooms under their control.
Miami University’s Finance and Business Services IT (FBSIT) provides hardware, software, and support for campus departments that need to accept payments for goods, services, or events through CBORD's Mobile Reader App. Our Bookstore and Dining Vendors provide hardware, software, and support for the Point-of-Sale (POS) systems they use at their respective locations.
This service helps ensure secure and efficient transactions while complying with university financial and data security standards.
The Identity and Access Management (IAM) service at Miami University provides secure and reliable access to university resources by managing user identities and permissions. IAM ensures that students, faculty, staff, and authorized guests can securely access the systems and services they need while maintaining compliance with security policies and data protection standards.