My Recently Visited Services
The Personally Owned Computer Support service at Miami University provides walk-in support for students, faculty, and staff with personally-owned devices through the Tech Support Lounge. Located in the east wing of the Armstrong Student Center, our trained staff offer guided assistance to help resolve a wide range of common technical issues, ensuring a smooth and productive technology experience.
Need additional help or requesting something you cannot find in the service catalog? Use IT Chat to start a conversation.
The Electronic/Digital Fax Processing service enables Miami University faculty, staff, and students to send and receive faxes directly from their computers, eliminating the need for traditional fax machines. This service streamlines document transmission, supporting both internal and external communications in a secure and efficient manner.
Miami University provides Workflow Tools to help departments and teams automate, track, and manage business processes that require approvals, task coordination, or data collection. These tools reduce reliance on paper forms and manual tracking, streamline communication, and improve efficiency across a wide range of university functions.
A Virtual Private Network (VPN) employs encryption and other security means to secure your data when using your computer through public network access (wired or wireless) off campus. Miami University offers Miami VPN for current members of the Miami community and guests alike through Cisco AnyConnect.
The Endpoint Detection and Response (EDR) service at Miami University provides advanced cybersecurity protection for university-owned devices, safeguarding institutional data and systems from cyber threats. EDR tools continuously monitor devices for suspicious activity and respond rapidly to potential security incidents, even in remote work environments.
The Wi-Fi service provides a secure wireless connection to Miami’s network and the Internet. It is available in 100% of Miami’s indoor spaces on all campuses, and key areas outdoors.
Wi-Fi is one of the most important network utilities IT Services provides to the University. As more coursework and administrative actions take place online, it’s imperative to have access to a robust, reliable network capable of handling heavy load.
Enterprise Service Management (ESM) extends Miami University's high-maturity IT Service Management (ITSM) practices, processes, and tools to business units across campus. By leveraging our robust ITSM framework, departments can enhance their operational efficiency, improve service delivery, and streamline work intake and fulfillment through standardized workflows and automation.
Miami University provides email services via Google Workspace (Gmail), offering a secure and reliable communication platform for students, faculty, and staff. Whether for departmental communications, event notifications, or official university updates, our targeted email services offer flexible options for one-to-many messaging through Google Groups, Listserv, and Emma (for marketing purposes).
Miami University utilizes an Enterprise Resource Planning (ERP) system to integrate and manage core institutional processes, including human resources, finance, payroll, procurement, and student information. In 2024, the university transitioned from its legacy Banner system to Workday, a modern, cloud-based ERP platform. This transition aims to enhance operational efficiency, data accuracy, and user experience for faculty, staff, and students.
Miami University provides a variety of document storage solutions to meet the needs of students, faculty, and staff. These services enable users to securely store, access, and collaborate on documents from multiple devices. The primary storage solutions offered include Google Drive, Google Shared Drive, and Windows File Servers (G: Drive), each designed to support different use cases based on collaboration needs, data sensitivity, and retention requirements.
Miami University’s Learning Management System (LMS), powered by Canvas, provides a centralized platform for delivering online, hybrid, and in-person courses. The LMS supports faculty, staff, and students by offering tools for course content delivery, communication, assessments, and collaboration to enhance the learning experience.
Miami University’s Digital Signage service provides departments and units with the ability to display dynamic, real-time content across campus using centrally supported digital displays. These signs are ideal for sharing announcements, event promotions, dining menus, and other timely information in high-traffic areas. The Poppulo (formerly Four Winds Interactive) platform provides content content delivery to the approximately 230 digital signs across campus.
Slack and Google Meet are communication and collaboration tools primarily used by staff at Miami University. This instance of Slack is delivered by IT Services and provides real-time collaboration and video conferencing services via Slack and Google Meet, offering secure, dynamic platforms for faculty and staff. Designed to enhance teamwork and streamline daily operations, these tools provide digital workspaces for instant messaging, file sharing, and virtual meetings, making it easy for university teams to connect from anywhere.
This form is used to request an exception for an EOL OS machine.
The Emergency Communications service at Miami University provides timely and critical notifications to the university community during emergencies, campus closures, and other urgent situations. Through multiple communication channels, Miami ensures that students, faculty, and staff on all Ohio campuses stay informed and prepared.
The Directory Assistance service supports the accuracy and accessibility of contact information for Miami University faculty, staff, departments, and offices. It ensures that university community members and the public can find the correct names, phone numbers, email addresses, and organizational affiliations for Miami personnel through the university's online directory and telephone assistance services
Miami University provides a secure and scalable hosting environment for critical university applications and services. This service supports on-premises infrastructure as well as Miami’s private cloud solutions hosted in AWS, offering departments flexibility in deploying and managing their IT resources.
Allows departments and divisions to make data-informed, proactive decisions using institutional data through OAS or independently through Tableau.
Miami University's Content Management System (CMS) empowers departments and units to create and manage web content that aligns with the university's branding and accessibility standards. This service facilitates the development of websites tailored to various audiences, including prospective students, current students, faculty, staff, alumni, and visitors. Miami websites are all managed on the Cascade platform using navigation and branding provided by University Communications. It is also possible to have your own wordpress site for organizational, faculty/staff, or departmental use that still uses approved Miami templates.
Miami University offers support for conference room technologies to enhance collaboration, teaching, and administrative meetings. This service ensures that conference rooms are equipped with the necessary audio-visual (AV) tools and are functioning properly for both in-person and hybrid communication needs.
Miami University provides a standardized package of classroom technologies to enhance the teaching and learning experience. Our classroom solutions include audio-visual equipment, connectivity options, and instructional tools designed to support faculty, staff, and students in delivering high-quality learning experiences.
Students, faculty, and staff gain entry to buildings and rooms across all electronically controlled Miami campus doors using their Miami ID card or a mobile app. Access to locations is typically granted automatically based on various factors while additional access can be added through My Door Managers.