My Recently Visited Services
The Personally Owned Computer Support service at Miami University provides walk-in support for students, faculty, and staff with personally-owned devices through the Tech Support Lounge. Located in the east wing of the Armstrong Student Center, our trained staff offer guided assistance to help resolve a wide range of common technical issues, ensuring a smooth and productive technology experience.
Miami University provides comprehensive printing services to support students, faculty, and staff through both vendor-managed and self-service solutions. In partnership with ComDoc, departments have access to a variety of multi-function printing devices for daily operational needs, while Capital Citicom supports high-volume and specialized print jobs with professional-quality printing services at competitive rates. Additionally, MUprint serves as the university’s campus-wide self-service printing system, offering convenient printing access for coursework, administrative documents, and personal materials at locations across campus.
Need additional help or requesting something you cannot find in the service catalog? Use IT Chat to start a conversation.
This service enables Miami University departments to securely scan, store, and retrieve official university documents in digital form. Built on the Banner Document Management System (BDM), it supports access to institutional records that must be preserved for operational, legal, or historical reasons. While many records are now managed in systems like Workday or Slate, BDM remains essential for accessing and managing legacy content.
A Virtual Private Network (VPN) employs encryption and other security means to secure your data when using your computer through public network access (wired or wireless) off campus. Miami University offers Miami VPN for current members of the Miami community and guests alike through Cisco AnyConnect.
Miami University’s Learning Management System (LMS), powered by Canvas, provides a centralized platform for delivering online, hybrid, and in-person courses. The LMS supports faculty, staff, and students by offering tools for course content delivery, communication, assessments, and collaboration to enhance the learning experience.
This form is used to request an exception for an EOL OS machine.
The Identity and Access Management (IAM) service at Miami University provides secure and reliable access to university resources by managing user identities and permissions. IAM ensures that students, faculty, staff, and authorized guests can securely access the systems and services they need while maintaining compliance with security policies and data protection standards.
The Institutional End User Computing service at Miami University ensures faculty and staff have access to reliable computing devices and support for their academic and administrative work. This service encompasses the deployment, management, and lifecycle support of laptops, desktops, and peripherals. Delivered through a decentralized model, this service relies on close collaboration between centrally managed IT support and department-specific IT staff to align on common standards and best practices while allowing flexibility for departmental needs.
Allows departments and divisions to make data-informed, proactive decisions using institutional data through OAS or independently through Tableau.
The Wi-Fi service provides a secure wireless connection to Miami’s network and the Internet. It is available in 100% of Miami’s indoor spaces on all campuses, and key areas outdoors.
Wi-Fi is one of the most important network utilities IT Services provides to the University. As more coursework and administrative actions take place online, it’s imperative to have access to a robust, reliable network capable of handling heavy load.
myMiami is Miami University’s central web portal that provides aggregated personalized information and links to various university systems and resources. myMiami acts as a one-stop shop for all members of the Miami community.
Miami University's Call Center Service enabled Miami managed Interactive Voice Response systems (IVR) that empowers departments and administrative offices to efficiently manage high volumes of incoming and outgoing telephone communications. Whether it's assisting students, addressing inquiries, or streamlining departmental operations, this service ensures responsive and organized phone-based interactions.
Miami University provides approximately 90 channels of entertainment, information, and educational television programming via streaming and a more traditional cable television in very limited situations. All students living in residence halls have automatic access to the Miami University - personal streaming service. The Miami University Community streaming service is available in select common areas or administrative conference rooms, or individual faculty or staff offices. Traditional cable television service still available in a limited number of buildings (Marcum conference center and some athletic facilities)
Students, faculty, and staff gain entry to buildings and rooms across all electronically controlled Miami campus doors using their Miami ID card or a mobile app. Access to locations is typically granted automatically based on various factors while additional access can be added through My Door Managers.
Miami University’s Finance and Business Services IT (FBSIT) provides hardware, software, and support for campus departments that need to accept payments for goods, services, or events through CBORD's Mobile Reader App. Our Bookstore and Dining Vendors provide hardware, software, and support for the Point-of-Sale (POS) systems they use at their respective locations.
This service helps ensure secure and efficient transactions while complying with university financial and data security standards.
The Miami ID is the official university identification, providing students, faculty, and staff access to essential campus services. While Miami University has transitioned to a Digital ID as the default format, physical ID cards remain available upon request. The ID allows access to campus buildings, meal plans, MUlaa debit accounts, recreation centers, library services, and more.
The IT Service Management (ITSM) service at Miami University provides a structured framework for delivering and supporting IT services across the institution. ITSM ensures that technology services are aligned with business needs, delivering consistent value through standardized processes and best practices. More information on the design and implementation of service management at Miami can be found in our ITSM knowledge base.
The Accessible Technologies service, provided by the AccessMU Center, works to ensure equal access to digital resources for all members of the Miami University community, including students, faculty, and staff with disabilities. The service offers guidance on creating accessible digital content, procuring accessible technology, and utilizing assistive tools to enhance inclusivity.
Enterprise Service Management (ESM) extends Miami University's high-maturity IT Service Management (ITSM) practices, processes, and tools to business units across campus. By leveraging our robust ITSM framework, departments can enhance their operational efficiency, improve service delivery, and streamline work intake and fulfillment through standardized workflows and automation.
Miami University's Content Management System (CMS) empowers departments and units to create and manage web content that aligns with the university's branding and accessibility standards. This service facilitates the development of websites tailored to various audiences, including prospective students, current students, faculty, staff, alumni, and visitors. Miami websites are all managed on the Cascade platform using navigation and branding provided by University Communications. It is also possible to have your own wordpress site for organizational, faculty/staff, or departmental use that still uses approved Miami templates.
Miami University provides a standardized package of classroom technologies to enhance the teaching and learning experience. Our classroom solutions include audio-visual equipment, connectivity options, and instructional tools designed to support faculty, staff, and students in delivering high-quality learning experiences.
Miami University utilizes an Enterprise Resource Planning (ERP) system to integrate and manage core institutional processes, including human resources, finance, payroll, procurement, and student information. In 2024, the university transitioned from its legacy Banner system to Workday, a modern, cloud-based ERP platform. This transition aims to enhance operational efficiency, data accuracy, and user experience for faculty, staff, and students.
Miami University offers High Performance Computing (HPC) services, frequently called the RedHawk Research Cluster, to support research. teaching, and data-intensive projects that require advanced computing power beyond what a typical desktop or laptop can provide. HPC enables users to run large-scale simulations, analyze big data sets, and process complex scientific calculations efficiently and securely.