Guide * Standard + content-specific templates

Articles (12)

(template) [Service/App/Asset Name] / Error Record

Standard: Template for use in documenting known error records and resolutions for our public users

(template) [Service/App/Asset Name] / Notice of Intent/Redirect/Prompt [Subject]

Standard: Template for use in documenting notice of intent, providing redirect page or return link, providing prompt to report outage

(template) Best Practice: [Service Name] / [Subject]

Standard: Template for use in documenting statement of best practice for organization, service, process, etc; high-level information and defined rules to ensure consistent practices and compliance

(template) Fulfillment: [Service/App/Asset Name] / [Request/Standard Change]

Standard: Template for use in documenting standardized supporting procedure(s) for request form or standard change ticket; supporting doc will be linked to ticket or form and immediately available to anyone with the permissions needed to execute procedure

(template) Request: [Service/App/Asset Name] / [Action]

Standard: Template for use in documenting standardized service requests available to our public users

(template) USER Guide/Directory

Standard: Template for use in documenting general instructions, checklists, recommendations, directory of sources/links, rules

(template) USER Instructions

Standard: Template for use in documenting Knowledge to publish for our public users