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Knowledge Management
KM: MUIT Training + Templates
KM: Templates
(template) Fulfillment: [Service/App/Asset Name] / [Request/Standard Change]
(template) Fulfillment: [Service/App/Asset Name] / [Request/Standard Change]
Tags
KM-2
Knowledge
Objective
To provide instruction on creating a new or or modifying an existing (asset)
(List change type offered in a single service request form or standard change ticket)
(List change type offered in a single service request form or standard change ticket)
(List change type offered in a single service request form or standard change ticket)
Scope (optional)
(Processes, outcomes, and benefits, and the work required to produce them)
(Permissions, licenses, software, etc)
(Any specific limitation, if not universally applied)
User
(Target group)
(Document workflow [optional])
Environment
(Asset number): (Name of product, service, or technology as given in asset)
(Name of product, service, or technology as known by public user)
(Asset number): (Name of associated tool or server as given in asset)
Associated Request Form / Standard Change Ticket
(Linked title of associated service request form)
(Title of TDX standard change ticket)
Procedure(s)
Create/ change/ modify/ reset/ delete (asset)
(Create supporting procedure for each change type offered in form or ticket)
(Provide reproducible, step-by-step instructions)
Create/ change/ modify/ reset/ delete (asset)
(Create supporting procedure for each change type offered in form or ticket)
(Provide reproducible, step-by-step instructions)
Create/ change/ modify/ reset/ delete (asset)
(Create supporting procedure for each change type offered in form or ticket)
(Provide reproducible, step-by-step instructions)
Notes
(Provide qualifying notes, if needed)
Attach this procedure to the following Standard Request Form or Standard Change Ticket:
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Related Articles (2)
Procedure: KM / Add internal-use content to the KB
Support Guide: KM / KB templates
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Check out this article I found in the IT knowledge base.<br /><br /><a href="https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=35192">https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=35192</a><br /><br />(template) Fulfillment: [Service/App/Asset Name] / [Request/Standard Change]<br /><br />Standard: Template for use in documenting standardized supporting procedure(s) for request form or standard change ticket; supporting doc will be linked to ticket or form and immediately available to anyone with the permissions needed to execute procedure