(template) Fulfillment: [Service/App/Asset Name] / [Request/Standard Change]

Standard: Template for use in documenting standardized supporting procedure(s) for request form or standard change ticket; supporting doc will be linked to ticket or form and immediately available to anyone with the permissions needed to execute procedure

Objective

• To provide instruction on creating a new or or modifying an existing (asset)
  • (List change type offered in a single service request form or standard change ticket)
  • (List change type offered in a single service request form or standard change ticket)
  • (List change type offered in a single service request form or standard change ticket)

Scope (optional)

• (Processes, outcomes, and benefits, and the work required to produce them)
• (Permissions, licenses, software, etc)
• (Any specific limitation, if not universally applied)

User

• (Target group)
• (Document workflow [optional])

Environment

• (Asset number): (Name of product, service, or technology as given in asset)
  • (Name of product, service, or technology as known by public user)
• (Asset number): (Name of associated tool or server as given in asset)

Associated Request Form / Standard Change Ticket 

• (Linked title of associated service request form)
• (Title of TDX standard change ticket)

Procedure(s)

Create/ change/ modify/ reset/ delete (asset)

1. (Create supporting procedure for each change type offered in form or ticket)
2. (Provide reproducible, step-by-step instructions)
3.  

 

Create/ change/ modify/ reset/ delete (asset)

1. (Create supporting procedure for each change type offered in form or ticket)
2. (Provide reproducible, step-by-step instructions)
3.  

 

Create/ change/ modify/ reset/ delete (asset)

1. (Create supporting procedure for each change type offered in form or ticket)
2. (Provide reproducible, step-by-step instructions)
3.  

 

Notes

• (Provide qualifying notes, if needed)
• Attach this procedure to the following Standard Request Form or Standard Change Ticket: