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Service Management
Articles (13)
Best Practice: IT Service Management Program
Guide: ITP&P / Service Asset & Configuration Management Guide (SACM)
Procedure: TDX / Choose a service for a ticket
Procedure: TDX / Create a scheduled ticket
Procedure: TDX / Currency review for end user device assets that have not checked in
Procedure: TDX / Grant viewing permissions or access to a report
Procedure: TDX / Process a SPAM ticket
Support Guide: SACM / Service Asset & Configuration (Application/Software)
Support Guide: SACM / Service Asset & Configuration (Database)
Support Guide: SACM / Service Asset & Configuration (End User Devices)
Support Guide: SACM / Service Asset & Configuration Guide (Network)
Support Guide: SACM / Service Asset & Configuration Guide (Server)
Support Guide: SACM / Service Asset & Configuration relationship types
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