Duo / Guide: Authenticate when traveling in China

Note: Effective Tuesday, July 14, 2020, the Duo Call Me and landline options are no longer available

Objective

• To provide information on using Duo two-factor authentication when away traveling in China
• To provide information on the authentication methods you can use when traveling or studying in China

Scope

• In March 2019, China rolled out new regulations that may disrupt the functionality of Duo SMS text authentication methods
• Answers for frequently asked questions about Duo Security​​​​​​

User

• All current Miami University Students, Faculty, and Staff
  • Miami's alumni, retiree, emeriti, and former student populations are not required to enroll in Duo

Environment

• 312306: Duo Security Two-factor Authentication
• Duo Mobile App

Rationale

• Two-factor authentication adds a second layer of security to your Miami account. It allows you to verify your identity using a second factor — your smartphone or other mobile device, YubiKey U2F device — and prevents anyone else from logging in to your account
• Duo works with Android and iOS devices through the Duo Mobile app to support authentication via Duo Push (recommended) and Duo Passcode

Guidelines 

• While in China, the Duo SMS text option may not function as expected. We recommend using one of the following options to authenticate with Duo from China:
  • Duo Mobile App Push
    • Note that users with Android devices may need to 'fetch' Duo Pushes by opening the Duo Mobile App on their device and swiping down to receive the Push rather than just waiting for the notification to be received
    • Follow these KB instructions on enrolling a smartphone in Duo and installing the Duo Mobile App
    • Follow these KB instructions on enrolling a tablet in Duo and installing the Duo Mobile App
  • Duo Mobile App Passcode
    • Follow these KB instructions on enrolling a smartphone in Duo and installing the Duo Mobile App
    • Follow these KB instructions on enrolling a tablet in Duo and installing the Duo Mobile App
  • YubiKey
    • Follow these KB instructions on enrolling a YubiKey

Note

• Review Duo Security's User Enrollment Guide