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Procedure: TDX / Currency review for end user device assets that have not checked in
Procedure: TDX / Currency review for end user device assets that have not checked in
Objective
The report
End User Devices Not Checking In >5 months
will be provided to Owning Account Departments and is also provided on the Asset dashboards. The report shows devices that have a status of
In Use,
meaning the device is operational and actively in use, but has not checked in to the source management system, such as MECM or JAMF, in at least 5 months. As a result, we need a human to investigate why the device is not under active management to receive patches and to ensure it is still in possession of a University person
User
Academic Directors of Technology (ADOTs)
Technology Support Services
Environment
10374: TeamDynamix
Procedure
Open the report of TDX devices owned by your department that have not synced with a source system in over 5 months. These reports are emailed to the following team managers monthly but are also available here
CAS
CCA
CEC
EHS
EMSS
FSB
FBS
ULB
Regional IT
Student Life
TSS
UIT
Review each device on the list
If the device has been recycled:
Click
Update
button and review the device details
Set
Status
to one of the following
Disposed
— Device has been sent to recycling or otherwise discarded permanently
RMA
— Device has been returned to a vendor for replacement
Donated
— Device has been donated to F5 or similar program.
Add any
Comments
about what you know of the device's disposal
Click
Save
If the device is still in possession of someone and has not been sent for recycling:
Click the
Update
button and review the device details
Form
: Should be University End User Device or Learning Space Component
Status
: Choose from the following:
In Use
— Device is actively in use
Inventory
(optional) — Device is for future return or retirement
Disposed
— Device has been sent to recycling or otherwise discarded permanently
RMA
— Device has been returned to a vendor for replacement
Donated
— Device has been donated to F5 or similar program.
If the record needs to remain 'In Use' continue updating the using the below steps
Last Reviewed
: Today's date
Owner
: The person in possession of the device or accountable for its whereabouts. If it's a shared computer or used in lab you may put down, specifiy the person who manages that lab or shared space
Device use Case
: How is this device primarily used. If none of the options apply, select "Other" so that someone can reach out and discuss options to add
Last Reviewed by
: UniqueID of the person who reviewed
Comments
: If you want to note anything specific about this device, such as its a spare computer in a closet.
Click
Save - Go to the next on the list
Note
Devices that have not been seen by a source management system, such as MECM or JAMF, within 5 months AND have not been reviewed by a person within 12 months will automatically set to
Missing
status
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Check out this article I found in the IT knowledge base.<br /><br /><a href="https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=155911">https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=155911</a><br /><br />Procedure: TDX / Currency review for end user device assets that have not checked in