Clear browser cookies, cache, and history

Issue/Question

  • Clear my browser's cookies, cache, and history
  • I want to troubleshoot basic browser issues
  • I want to perform basic browser maintenance (BBM)
  • Google Chrome search is stuck; I cannot click into the search or type anything
  • My computer will not load web pages properly
  • When I go to a site that I previously visited without errors, I receive the error, Your connection is not private
  • Google Chrome download keeps crashing

Environment

  • Chrome
  • Firefox
  • Internet Explorer
  • Microsoft Edge
  • Safari
  • macOS
  • Windows
  • University-owned Computer
  • Personally-owned Computer

Rationale

  • Many issues can be resolved simply by clearing your web browser's cache, cookies, temporary files, and history

Resolution

Chrome

  1. In Chrome, click the More menu (three vertical dots) in the upper-right corner
  2. Click More tools
  3. Click Clear browsing data
  4. In the Clear browsing data window, select the Advanced tab
  5. In the Time range drop-down, select All time
  6. Check the following boxes:
    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files
  7. Click the Clear data button
  8. When your data has been cleared, close your browser
  9. Reopen Chrome, and try going to your site again

 

Firefox

  1. In Firefox, select the Library button (three vertical lines with a fourth slanted line)
  2. Click History
  3. Click Clear Recent History
  4. In the Time range to clear drop-down, select Everything
  5. Click the arrow next to Details, and check the following boxes:
    • Browsing & Download History
    • Form & Search History
    • Cookies
    • Cache
  6. Click the Clear Now button
    • The window will close and the items you've selected will be cleared
  7. When your history has been cleared, close your browser
  8. Reopen Firefox, and try going to your site again

 

Internet Explorer (versions 10 and 11)

  1. In Internet Explorer, select Tools (the gear box) in the upper-right corner
  2. Select Safety
  3. Select Delete browsing history
  4. In the Delete Browsing History window, uncheck Preserve Favorites website data
  5. Check the following boxes:
    • Temporary Internet files
    • Cookies
    • History
    • Download History
  6. Click the Delete button
    • You will get a confirmation at the bottom of the window when your cookies, cache, and history have been cleared
  7. When your data has been cleared, close your browser
  8. Reopen Internet Explorer, and try going to your site again

 

Microsoft Edge (Windows 10)

  1. In Microsoft Edge, click the Hub icon (a star with three horizontal lines at top bar)
  2. Click the History icon (a clock-face framed with a counter-clockwise arrow)
  3. Click Clear all history
  4. Check the following boxes:
    • Browsing history
    • Cookies and saved website data 
    • Cached data and files
    • Download history
  5. Click Clear
  6. When your data has been cleared, close your browser
  7. Reopen Microsoft Edge, and try going to your site again

 

Safari (macOS High Sierra)

  1. In Safari, select Safari in the menu bar
  2. Select Preferences
  3. Select the Privacy tab
  4. Click the Manage Website Data button
  5. Click the Remove All button
    • Note: Deleting cookies might remove auto-completed login usernames and passwords for sites
  6. When prompted, click Remove Now to confirm your decision to clear your data
  7. Click Done
  8. Select History in the menu bar
  9. Select Clear History
  10. In the Clear drop-down, select All history
  11. Click Clear History
  12. Close your browser
  13. Reopen Safari, and try going to your site again

 

Note

 

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Details

Article ID: 17163
Created
Wed 10/5/16 4:39 PM
Modified
Mon 12/3/18 11:06 AM
Can you resolve this issue yourself?
Can the end-user resolve the issue using the instructions given?
Or does the end-user need to request assistance from Miami UIT, a client office, or a vendor?
Yes! This is self-service with a smile.