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Troubleshoot web browser

Issue/Question

  • How do I clear my browser's cache, cookies, and history?
  • I want to know how to troubleshoot basic browser issues
  • Google Chrome search is stuck. I cannot click into the search or type anything
  • My computer will not load web pages properly

Environment

  • University-owned Computer
  • Personally-owned Computer

Resolution

  • Many issues can be resolved simply by clearing your web browser's cache, cookies, and history

 

Chrome

  1. In Chrome, click the menu button (three vertical lines) in the upper-right corner
  2. Click Settings
  3. At the bottom, click Show advanced settings...
  4. Under Privacy, click Clear browsing data...
  5. From the drop-down, Obliterate items from <the beginning of time>
  6. Make sure all boxes are checked
  7. Click Clear browsing data
  8. When your data has been cleared, close your browser
  9. Reopen Chrome, and try going to your site again

 

Firefox

  1. In Firefox, click the menu button (three horizontal lines) in the upper-right corner
  2. Select Options
  3. Select the Privacy tab
  4. Under History, click the link, Clear your recent history
  5. In Time range to clear, select Everything
  6. Make sure all boxes are checked
  7. Click Clear now
  8. When your data has been cleared, close your browser
  9. Reopen Firefox, and try going to your site again

 

Internet Explorer

  1. In Internet Explorer, select Tools (the gear box) in the upper-right corner
  2. Select Safety, and then select Delete browsing history
  3. Make sure all boxes are checked
  4. Click the Delete button
  5. When your data has been cleared, close your browser
  6. Reopen Internet Explorer, and try going to your site again

 

Microsoft Edge

  1. In Microsoft Edge, click the Hub icon (three horizontal lines at top bar)
  2. Click the History icon
  3. Click Clear all history
  4. Select Cookies and saved website data
  5. Select Cached data and files
  6. Click Clear
  7. When your data has been cleared, close your browser
  8. Reopen Microsoft Edge, and try going to your site again

 

Safari

  1. In Safari, click on Safari in the menu bar
  2. Click Preferences
  3. Click the Privacy tab
  4. Click Manage Website Data
  5. Click the Remove All button, and then click Remove Now
  6. Click Done, and close your browser
  7. Reopen Safari, and try going to your site again

 

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Details

Article ID: 17163
Created
Wed 10/5/16 4:39 PM
Modified
Tue 10/17/17 12:56 AM