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Troubleshoot web browser

Tags Sourced

Issue/Question

  • How do I clear my browser's cache, cookies, and history?
  • I want to know how to troubleshoot basic browser issues
  • I want to know how to perform basic browser maintenance (BBM)
  • Google Chrome search is stuck; I cannot click into the search or type anything
  • My computer will not load web pages properly
  • When I go to a site that I previously visited without errors, I receive the error. "Your connection is not private"
  • My Google Chrome download keeps crashing

Environment

  • Chrome
  • Firefox
  • Internet Explorer
  • Microsoft Edge
  • Safari
  • macOS
  • Windows
  • University-owned Computer
  • Personally-owned Computer

Rationale

  • Many issues can be resolved simply by clearing your web browser's cache, cookies, temporary files, and history

Resolution

Chrome

  1. In Chrome, click the More menu (three vertical dots) in the upper-right corner
  2. Click More tools
  3. Click Clear browsing data
  4. In the Clear browsing data window, select the Advanced tab
  5. In the Time range drop-down, select All time
  6. Check all boxes
  7. Click the Clear data button
  8. When your data has been cleared, close your browser
  9. Reopen Chrome, and try going to your site again

 

Firefox Quantum

  1. In Firefox, click the Library button (three vertical lines with a fourth slanted line) in the upper-right corner
  2. Select History from the drop-down
  3. Click Clear Recent History
  4. In the Time range to clear drop-down, select Everything
  5. Click the arrow button to reveal options under Details
  6. Check all boxes
  7. Click the Clear Now button
  8. When your data has been cleared, close your browser
  9. Reopen Firefox, and try going to your site again

 

Internet Explorer (Windows 10)

  1. In Internet Explorer, select Tools (the gear box) in the upper-right corner
  2. Select Safety
  3. Select Delete browsing history
  4. Make sure all boxes are checked
  5. Click the Delete button
  6. When your data has been cleared, close your browser
  7. Reopen Internet Explorer, and try going to your site again

 

Internet Explorer (version 9)

  1. In Internet Explorer, select Tools (the gear box) in the upper-right corner
  2. Select Internet options
  3. Under Browsing history, select Delete
  4. When your data has been cleared, close your browser
  5. Reopen Internet Explorer, and try going to your site again

 

Microsoft Edge (Windows 10)

  1. In Microsoft Edge, click the Hub icon (a star with three horizontal lines at top bar)
  2. Click the History icon (a clock-face framed with a counter-clockwise arrow)
  3. Click Clear all history
  4. Select Cookies and saved website data and Cached data and files
  5. Click Clear
  6. When your data has been cleared, close your browser
  7. Reopen Microsoft Edge, and try going to your site again

 

Safari (macOS High Sierra)

  1. In Safari, click on Safari in the menu bar
  2. Click Preferences
  3. Click the Privacy tab
  4. Click Manage Website Data
  5. Click the Remove All button
  6. Click the Remove Now button 
  7. Click Done, and close your browser
  8. Reopen Safari, and try going to your site again

 

Note

  • If you do not want to clear your cache or search history, consider launching a private browser session 

 

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Details

Article ID: 17163
Created
Wed 10/5/16 4:39 PM
Modified
Mon 4/9/18 12:43 PM