Student Information for Families / Parent and family account access

Objective

• To provide instruction on accessing your parent/family account when:
  • You want to know where to log in to pay your student's bill
  • You are unable to log in to your parent account to pay the bill
  • You would like to make a payment on your student's account, but your parent's password is not working
  • You cannot access the site to pay the tuition bill
  • You let your password setup link expire

Environment

• 284774: Student Information for Families
• Parent/Family Account
• 1388733: RapidIdentity
• 451954: Oxford Checklist
• 763448: Regional Student Checklist

Resolution

For the parent

1. The parent information can be found at the new Student Information for Families app
2. Your UniqueID is the personal email address your student used to create your parent account
3. Your password is the password you created when you received your confirmation email
   • Reset your password using the Families Password Reset Utility
4. If you still cannot access the site, go to the One Stop site for info on other secure online payment options
   • Questions? Contact the One Stop at 513-529-0001 or email OneStop@MiamiOH.edu

Notes to parent

• Questions? Contact the One Stop by phone at 513-529-0001 or by email at OneStop@MiamiOH.edu
• Visit Miami University's General Counsel site to learn more about FERPA, the Family Educational Rights & Privacy Act that protects the privacy of student education records, both financial and academic
  • Your student can give you access to their personal and billing records when they follow these KB instructions on sharing their student account with a parent
• Your student is the only person who can re-set the password on their student account 
• The New Student Checklist is available in the Checklist App