Proctorio troubleshooting tips

Tags PK17

Issue/Question

  • When starting a Canvas quiz, I received the following message: This quiz is restricted by an access code. You'll need to ask your teacher or proctor to type in or tell you the access code in order to take the quiz.

Environment

  • 344462: Proctorio
  • 10185: Canvas
  • Classroom Technology

Cause

  • You are using an incompatible browser, have not installed the Proctorio extension, or are attempting to use an outdated version of Proctorio

Resolution

  1. Make sure you are using Chrome and the Proctorio Chrome Extension
  2. Make sure you are using the latest version of the Proctorio extension
  3. If you continue to experience problems with Proctorio, contact Proctorio technical support at 1-866-948-2039

 

Notes

  • Proctorio is supported by the vendor
  • For technical issues, contact Proctorio at 1-866-948-2039

 

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Details

Article ID: 45304
Created
Wed 12/20/17 10:24 AM
Modified
Fri 1/17/20 2:10 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.