Proctored exam interrupted by emergency alert

Issue/Question

  • My proctored exam has been interrupted by an emergency alert
  • How do I return to my proctored exam from a computer monitor alert? 
  • How do I enable quiz restart in Proctorio?

Environment

  • 344462: Proctorio
  • 10185: Canvas
  • Alertus
  • Classroom Technology
  • University-owned Computer

Cause

  • Alertus emergency notification system delivers desktop communications through full-screen alerts, which interrupts the fluid operation of tools like Proctorio on University-owned computer monitors. If the alert is not quickly acknowledged (within 10 seconds) it can cause the Proctorio exam monitoring software to cancel the exam

Resolution

  1. Acknowledge the Alertus alert, which should return you to the normal computer display
  2. In Canvas, attempt to reopen the exam ​​
    • You will only be able to do so if the instructor has configured the quiz to resume. If successful, continue the exam (and good luck!)
    • If you are unable to reopen and complete the exam, contact your instructor to request an additional attempt

 

Notes

  • Proctorio is supported by the vendor
  • For technical issues, contact Proctorio at 1-866-948-2039

 

Was this helpful?
0 reviews

Details

Article ID: 45076
Created
Mon 12/18/17 8:54 AM
Modified
Fri 1/17/20 2:10 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.