Proctorio / Proctored exam stopped advancing

Objective

• To provide direction in completing an exam when:
  • You are taking a proctored test, but it is hanging
  • You cannot advance to the next page of the exam

Environment

• 344462: Proctorio
• 10185: Canvas
• Classroom Technology
• University-owned Computer

Resolution

• Contact Proctorio at 1-866-948-2039
• If you are unable to complete the exam, contact your instructor to request an additional attempt

Note

• Proctorio is supported by the vendor. For technical issues, contact Proctorio at 1-866-948-2039