Google Docs Editor / Troubleshoot permissions denied to access a Google doc


  • To provide troubleshooting guidance for accessing a Google doc when:
    • You have been denied access to a Google doc that you were able to access before
    • You no longer have permission to access the document, so your changes can't be saved


  • Google's Docs Editors (Google Docs)
  • 11357: G Suite (Google Apps) 


  • If a Google doc won’t open, a few things could be wrong:
    • You need to clear your cookies and cache
    • You signed in using a different Google account 
    • The file owner didn’t give you permission to view the file
    • The file owner removed your permission to view the file


Clear your cookies and cache


Try your other Google account

  • If you have more than one Google account, switch to see if you have access to the file through a different account
  1. Open the document
  2. On the You need permission page, click Switch accounts
  3. Sign in with a different Google account and try again to access the document


Request permission to access the document

  1. Open the document
  2. On the You need permission page, click Request access
    • The file owner will receive an email asking for approval; after they approve your request, you'll get an email


Ask to have your access restored





Article ID: 45390
Fri 12/22/17 10:29 AM
Mon 7/12/21 12:08 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.