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Project Dragonfly / Create or access an account
Objective
To provide instruction on creating and accessing a Project Dragonfly account
Environment
12613: Dragonfly (MariaDB, PHP, Rails)
Project Dragonfly
Student Account / Log in for orientation registration
Objective
To provide instruction for logging in to register for orientation
Environment
Student Account
Identity and Access Management
Orientation
Resolution
Go to
Create or Modify a TDX User Account
* Create a new user account in TeamDynamix
* Modify an existing TDX user account
* Remove a user from TeamDynamix ... Introduction
Miami offices that utilize TeamDynamix as their service management platform may use this form to request the additions, deletions, or modifications of TeamDynamix (TDX) accounts
Enable Web Conferencing for an Entity Account
Introduction
Faculty, staff, and students may use this form to request that an existing entity account be outfitted for use with our existing web conferencing tools like Webex or Zoom. By default
Request Bomgar Remote Support Account Changes
Introduction
IT Staff may use this form to request Bomgar remote support accounts.
Student Account / Locate my course schedule
Objective
To provide instruction on locating your course schedule
Environment
179371: Banner Student API
10176: BannerWeb Student Self Service
Resolution
Log into Banner
Student Account / Troubleshoot the State of Residence form
Objective
To provide troubleshooting guidance for the State of Residence application when:
The page does not show a way to submit the form
Environment
Online classes
Microsoft OneNote / Access via personal account
Objective
To provide instruction on accessing your personal Microsoft account when:
You are unable to create a new file in Microsoft OneNote through your Miami Microsoft 365 (formerly
Alumni Account / Log in to the Alumni Association website
Objective
To provide instruction on logging in to the Alumni Association site
Environment
12604: Alumni Association Website
University Sites
Alumni/Alumnae Account
Request: Banner Security / Reset account password
Request
Reset your Banner Security (BANSECR) account password
Environment
Banner Security Account Password
Resolution
Complete and submit a request for Banner Security
In the For whom is the request being made? field, state that you need the password reset for your BANSECR account
Google Account / Download or migrate my data
Objective
To provide instruction on downloading your data from your Miami Google account when:
You are leaving the University and want to keep or migrate your data
You want to create
Nagios / Assistance needed to remove user account
Objective
To obtain assistance in removing a user account removed from Nagios
Environment
10305: Nagios Monitoring Service
Employee Accounts
Resolution
Contact IT Help
Lifetime Email / Unable to log in to my account
Objective
To provide instruction on logging in to your Lifetime email account when:
You have received an invalid email address error when attempting to log in to your Lifetime email
Lifetime Email / Access my email account
Objective
To provide instruction on accessing your Miami Lifetime email account
Environment
10262: Google Mail (email e-mail)
Lifetime Email
Alumni Email
Miami Email / Modify a former employee's account
Objective
To provide direction in modifying an employee's email account when:
An employee was terminated, but their email account is still sending out-of-office responses
An employee