myMiami for Families / Assistance needed to reset parent account password via Hotmail account

Objective

  • To obtain assistance with resetting your parent account password when:
    • Your email address is at hotmail.com

Environment

  • 10302: myMiami for Families
    • Parent & Family Account
  • Hotmail.com

Cause

  • Hotmail.com periodically blocks email from Miami by silently ignoring it

Resolution

  • Contact IT Help at 513-529-7900 and explain that you are not receiving password reset emails to your Hotmail account
  • Miami technicians will work with Hotmail to restore service

 

Details

Article ID: 45299
Created
Wed 12/20/17 9:03 AM
Modified
Wed 7/7/21 9:26 AM
Can you resolve this issue yourself?
No. Please request assistance.