Student Information for Families / Assistance needed to reset parent account password via Hotmail account

Objective

• To obtain assistance with resetting your parent account password when:
  • Your email address is at hotmail.com

Environment

• 284774 : Student Information For Families
  • Parent/Family Account
• Hotmail.com

Cause

• Hotmail.com periodically blocks email from Miami by silently ignoring it

Resolution

• Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat and explain that you are not receiving password reset emails to your Hotmail account
• Miami technicians will work with Hotmail to restore service