Wireless Network / Unable to connect after 5/22/2023

Objective

• To provide instruction on rejoining Miami's wireless network or eduroam after 5/22/2023

Environment

• 10139: Wireless Network
  • MU-Wireless
• macOS
• Windows
• iOS
• Android

Cause/Rationale

• IT Services recently updated the SSL certificate used to encrypt the traffic on the wireless networks — your device is still trying to use the old certificate

Resolution 

1. Forget the wireless network
   • Remove or forget a wireless network on a macOS computer 
     • Note: You may need to uninstall the MU-Wireless profile if you have it installed. In your Apple menu, go to System Preferences and select Profiles. Remove anything that references MU-Wireless by selecting it and clicking the minus button
   • Remove or forget a wireless network on a Windows computer
   • Remove or forget a wireless network on an iOS device
   • Android: Varies by flavor and device type. Go into your Settings, and then Network or Connections
2. Re-join the network
   • MacOS 
     1. Select the Wi-Fi symbol at the top-right side of the screen and select the network
     2. Follow the prompts to connect
   • Connect a Windows computer to MU-Wireless
   • Connect an iOS device to MU-Wireless
   • Connect an Android device to MU-Wireless

Notes

• These steps can be used to rejoin eduroam, because it is configured the same way
  • Also see Wireless Network / eduroam configuration for wireless connection
• You may be prompted that the certificate used is not trusted: This is due to some devices not trusting all certificate chains