Wireless Network / Remove or forget a wireless network on a macOS computer

Objective

• To provide instruction on removing a wireless network from the list of networks on a macOS computer

Environment

• 10139: Wireless Network
• Personally Owned Computer
• macOS
  • OS X

Cause

• If you experience an issue when connecting to a wireless network on a computer running OS X, try forgetting the wireless network. This enables the computer to reset settings — usernames, passwords, or configurations — allowing the device to reconnect to the network 

Resolution 

1. To forget or delete a wireless network in OS X, select the Wi-Fi symbol in the menu bar
2. Click Open Network Preferences from the drop-down menu
3. In the Network window, select Wi-Fi in the left panel
4. Click the Advanced... button
5. Choose the wireless network you want to delete and click the minus () button
6. Click OK
7. If prompted, click the Apply button to confirm changes
8. You may need to uninstall the MU-WIRELESS profile if you have it installed. This can be accomplished by going to System Preferences > Profiles. Remove anything that references MU-WIRELESS by selecting it and clicking the minus () button

Notes

• If these instructions are being used to forget and re-add the MU-Wireless network, follow these KB instructions to connecting a macOS computer to MU-Wireless
• If you can see the wireless networks, but are still unable to connect to the Miami network, contact IT Help at 513-529-7900. Provide the following information: 
  • Location
  • Media Access Control address (MAC) for your device(s)
  • Contact information