KB / Guide: Use "Exact Match" Search

Purpose

• To provide guidance in using "Exact Match" Search to look for the answers you need in the Knowledge Base and the Service Catalog

User

• Miami University Student, Staff, Faculty, Alumni

Environment

• 55923: Knowledge Management Process
• 348532: Knowledge Base (KB)

Rationale

• You can perform an "Exact Match" Search in the site (client portal), Knowledge Base (KB), and Service Catalog
  • You can also add the KB search engine to Chrome for Google Search 

Guidelines

General

• "Exact Match" Search uses specific fields for exact match searching in each of the following areas:
  • Site search: client portal search for Knowledge articles, services, and questions
  • Knowledge Base search: match on subject (title), body (content), and summary
  • Service Catalog search: match on name, short description, and long description
• "Exact Match" Search can also find keywords, phrases, email addresses, and phone numbers

Use "Exact Match" Search

• Use quotation marks (" ") to perform an "Exact Match" Search on keywords or phrases
  • Example: To search the KB for articles about your MUnet password
    1. Locate the search box
    2. Click the down-arrow and select Knowledge Base from the drop-down
    3. Enter "MUnet password" in the search field
    4. Click the magnifying glass or press the Enter/Return key to execute your search
        
• Search multiple keywords or phrases in a single query
  • Example: To search the KB for articles about your UniqueID and MUnet password
    1. Locate the search box
    2. Click the down-arrow and select Knowledge Base from the drop-down
    3. Enter "UniqueID" "MUnet password" in the search field
       • Enter both of those key phrases within their own set of quotes
    4. Click the magnifying glass or press the Enter/Return key to execute your search
        
• Perform a regular search along with an "Exact Match" Search by entering text not contained within quotation marks

• In the "Exact Match" Search feature, AND is implied: This narrows your search results to items in which all search criteria are present
  • Example: Enter "UniqueID" "MUnet password" in the search field, so only items with both "UniqueID" and "MUnet password" within the queried field will be returned
• Only items that meet the "Exact Match" Search criteria will be returned, even when regular search data is entered in the same search query

Note

• Source: Review the TeamDynamix article, Exact Match Search (TDX login is required to view this article)