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Miami Email / Assistance needed to access a new account
Objective
To provide assistance in troubleshooting and accessing your new Miami email account when:
You receive the error: Invalid Email — We are unable to process your request at this
Canvas / Add personal pronouns to a Canvas instructor account
Objective
To provide a link to Canvas Guide instructions on adding personal pronouns to a Canvas instructor account
Attach a file to a Canvas discussion thread
User
Canvas / Add personal pronouns to Canvas student account
Objective
To provide a link to Canvas instructions on adding personal pronouns to a Canvas student account
Attach a file to a Canvas discussion thread
Environment
10185
Student Information for Families / Update a parent's account information
Objective
To provide instruction on updating information on a Student Information For Families account
Environment
284774: Student Information For Families
User
Students
Miami Email / Troubleshoot inactive account error when accessing email
Objective
To provide troubleshooting tips on accessing your Miami email when:
Your account gives you an inactive account message when you try to log in to your email
Entity Account / Assistance needed to grant login access to a University computer
Objective
Grant entity account login access to my University computer
Environment
908729: IAM Portal
University-owned Computers
Rationale
Newly created entity accounts
Miami Email / Access your account from another country
Objective
To provide instruction on accessing your Miami email account when you are in another country
Environment
10262: Google Mail (email e-mail)
10393: VPN Client
Cause
Google Account / Set up Google Workspace apps on macOS
the top left corner
From the Apple menu, select System Preferences...
In the System Preferences window, click the Internet Accounts icon
In the Internet Accounts window, click the Google icon
Student Health Services / Remove a hold from a student account
Objective
To provide direction on removing a hold from your Student Health Services account when:
myMiami says that you have a hold on your account
Environment
34041
Miami Account / Locked out for multiple failed login attempts
Objective
To provide instruction on logging in to your account when:
You have been locked out for multiple failed login attempts
Environment
UniqueID
MUnet Password
Student Information for Families / Parent account link has expired
Objective
To provide instruction on confirming your parent account when your parent account link has expired
Environment
284774: Student Information for Families
Identity and
Google Workspace / Download data from your Miami account in your browser
Objective
To provide information for how to download personal data from a Miami Google Workspace account (Drive, Photos) for moving to a personal Google account
Scope
By moving files
Employee Account / New UniqueID appears with string of numbers in Google app
Objective
To provide instruction on resolving a new employee account error when:
You add a new-hire to a Calendar appointment, they show up with numbers attached to their UniqueID, i.e
Miami Email / Insecure connection error occurs when accessing account
Objective
To provide instruction on correcting your system date/time setting when:
When you try to log in to your Miami email account, you receive an error that the connection is not
Student Information for Families / Change the email address on a parent or family account
Objective
To provide instruction on changing the email address listed on a parent or family account
Environment
284774: Student Information for Families
Student Account