Miami Account / Assistance needed to log in, bypass repeated review prompts


  • To obtain assistance with resolving an account login issue when:
    • You are unable to log in because you are repeatedly prompted to verify, but have already completed the contact information review process


  • 10189: Central Authentication Service (CAS): Single Sign-on to Miami Services
    • CAS
    • Miami Single Sign On
  • 84281: Student Contact Information Application
    • Contact Information Review


  • At the beginning of each spring and fall semester, students are prompted to review and update the contact information before logging in by an authentication interrupt. In some situations, it is possible for a student to complete the contact review, but have a failure in the system prevent the authentication interrupt from being removed from their account.


  1. Log in to the Contact Review application
    • You may be prompted to log in a second time due to your authentication interrupt. This is normal. Log in again.
  2. Attempt to complete your contact review
  3. Once the review is complete, you should be able to log in normally
  4. If you are still unable to log in, or the review has not been completed
    1. Contact IT Help at 513-529-7900 for assistance
    2. Provide the following information:
      • Explain that you are being repeatedly prompted for your contact information


For internal use



Article ID: 112091
Fri 7/17/20 10:26 AM
Mon 7/12/21 12:18 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.