Miami Account / Authentication Interrupt prompt

Tags RI

Objective

  • To provide instruction on what to do when presented with an Authentication Interrupt prompt when logging in to a Miami service

Environment

  • 10189: Central Authentication Service (CAS)
    • Single sign-on to Miami services

Cause

  • At the beginning of each semester, and when an account is new, Miami users are required to accept Miami's terms of service, responsible use policy, update their contact information, and other policies. These policies are presented to the user by Authentication Interrupt prompts when attempting to log in through Miami's Single Sign-on system
    • Beginning Feb. 19, 2024, a new interrupt prompt soliciting users to sync their Miami accounts will be shown

Resolution 

  • When you are presented with an Authentication Interrupt prompt, follow the instructions you are given on the screen. You will be directed to a Miami site and prompted to log in again, and then you will be able to complete the required task before continuing on to the Miami resource you were trying to reach
  • You may receive several Authentication Interrupt prompts in a row if your account is new. Follow the instructions for each one
  • If you need to manually accept Miami's terms of service, click here to manually accept terms of service with your Miami UniqueID and MUnet password

 

Prompt: Please Sync Your Miami Account

Beginning Feb. 19, 2024, all current Miami users will see a prompt titled Please Sync Your Miami Account. Follow the instructions in this interrupt and select Sync Account to log in again, completing the account sync process. 

Full text of the interrupt:

ACTION REQUIRED: In order to continue to access all Miami resources (e.g., myMiami, Miami Mail, Canvas, etc.), you must sync your account in the system. After March 25, 2024, if you have not synced your account, you will need to recover your account by using a valid password recovery option. Please note: Secret questions are no longer a valid password recovery option. Please set either a phone number or personal email address at MiamiOH.edu/password before March 25.

The “Sync Account” button below will redirect you to log in a second time. This is by design. Once you log in, your Miami account will be synced. That is all you need to do! Thank you for your help!

 

Note

  • This may appear to be a "loop" requiring you to sign back in — this is intentional and part of the process

 

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