Duo / Update browser when prompted during authentication

Objective

  • To provide instructions on how to update a web browser
  • Update a Chrome, Firefox, Internet Explorer, Edge, Safari web browser

Environment

  • 312306: Duo Security Two-factor Authentication
  • Chrome
  • Firefox
  • Internet Explorer
  • Safari
  • Windows computer
  • macOS computer
  • Android device
  • iOS device
    • iPhone
    • iPad

Cause

  • When you authenticate with Duo, the authentication system will check your web browser and — if you're using an outdated version — prompt you to update it to the latest, most secure version

Resolution 

  • When prompted to update your browser, you can ignore the prompt for a limited time by simply continuing
  • Or you can update your browser by clicking the Let's update it button — it's fast and easy to do!

 

Update your Chrome browser

  1. In your browser, click the More icon (three vertical dots in the upper right corner of the browser)
  2. Click Update Google Chrome
    • If you don't see this button, you're using the latest version
  3. Click Relaunch

 

Update Chrome on your Android device

  1. On your Android phone or tablet, open the Play Store app
  2. At the top left, tap Menu and select My apps & games. Apps with available updates are listed under Updates
  3. Under Updates, look for Chrome
  4. If Chrome is listed, tap Update

 

Update Chrome on your iPhone or iPad

  1. On your iPhone or iPad, open the App Store
  2. At the bottom, tap Updates
  3. In the pending updates, look for Chrome
  4. If Chrome is listed, tap Update to install
  5. If prompted, enter your Apple ID password
    • The updates will download and install

Update your Firefox browser

  1. In your browser, click Firefox in the menu bar and select About Firefox
  2. When the About Firefox window opens, Firefox will check for updates and download them automatically
  3. When prompted, click the Restart to update Firefox button to install the latest version

 

Update Firefox on your Android device

  1. Open Google Play on your device and tap on the menu at the top left corner of the screen
  2. Tap on My Apps to see your list of installed apps
  3. Firefox for Android will appear in the Updates list, if there is an update available
  4. Tap on the Update button

 

Update Firefox on your iPhone or iPad

  1. On your iPhone or iPad, open the App Store
  2. At the bottom, tap Updates
  3. In the pending updates, look for Firefox 
  4. If Firefox is listed, tap Update to install
  5. If prompted, enter your Apple ID password
    • The updates will download and install

Update your Internet Explorer browser

  1. Go to Microsoft's Internet Explorer download site
  2. Select the most recent version of Internet Explorer
  3. Click the Download button
  4. When the download is complete, click Run to start the installation

Update your Safari browser

  1. Click the Apple menu  icon and select Software Update...
  2. In the Software Update window, check the Safari Update box
    • We recommend that you select all software listed for update
  3. Click the Install X Items button at the bottom of the window
  4. Enter your computer's administrator password, if prompted
  5. Wait for the software update to be completed

 

Update Safari on your iPhone or iPad

  1. On your iPhone or iPad, open Settings
  2. Under General, select Software Update

Notes

 

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Details

Article ID: 61172
Created
Fri 8/24/18 12:24 PM
Modified
Tue 5/5/20 10:56 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.

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