Miami Account / Guide: Troubleshoot login issues

Objective

• To provide a troubleshooting guide for resolving Miami login issues for faculty, staff, and student accounts
  • When you cannot log in to myMiami
  • When you receive an error message, Inactive Account
  • When you try to log in to myMiami for the first time and receive an error
  • When you can log in to some services, but not others

Environment

• 1388733: RapidIdentity
• 908729: MU IAM Portal
• 1097993: myMiami
• 10296: MUnet Password Utilities
• 10384: UniqueID Lookup
• Identity and Access Management
• Miami Account
  • Student, Faculty, or Staff Account

Possible Causes

• Your account has not been created yet
• You entered incorrect credentials
• Passwords between directories are out of sync

Troubleshooting Guide

• Account creation is not instant — it can take 24 hours from the time it was submitted for creation
  • In periods of high-volume demand, it may take a few days for a new faculty, staff, or student account to be fully created
     
• If you can log into some services but not others, go directly to the option for changing your password at Miami's MUnet Password Utilities page
   
• Be sure that you entered your Miami UniqueID correctly
  • Your UniqueID is generated using data from Human Resources files
  • It generally consists of the first six characters of your last name + first initial + middle initial
    • Example: If your name were Joan Q. Public, your UniqueID would be publicjq
  • If you don't know your UniqueID, use the UniqueID Lookup tool
     
• Be sure that you entered your MUnet password correctly
  • Your default MUnet password is derived from your birth date and Social Security Number (SSN), as follows:
    • Two-digit month of birth, two-digit day of birth, and the last four digits of your SSN in the format, MMDDSSSS
      • Example: If your birthday is January 1, and your SSN is 555-55-5555, your default password would be 01015555
    • If you do not have an SSN or Miami University does not have it on file, the last four digits of your Banner+ ID number will be used in the format, MMDDBBBB
      • Example: If your birthday is April 1, and your Banner+ ID is +00987654, your default password would be 04017654
    • Learn how to locate your Banner+ number
• If you still cannot log in, change your password at Miami's MUnet Password Utilities page
• Learn how to find your UniqueID and MUnet password — your secure Miami account credentials
• If you are receiving an Authentication Interrupt prompt, follow these instructions on Authentication Interrupts