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Notice: Banner 9 / Report an outage

  1. Knowledge Base
  2. Banner
  3. Banner: Accounts & Access
Purpose To prompt users to report a Banner 9 outage Prompt to report  To report this Banner 9 outage, follow this link to Chat with IT Help or call us at 513-529-7900 Cause

SQL Developer / Error Record

  1. Knowledge Base
  2. Banner
  3. Banner: Accounts & Access
Objective To identify errors in SQL Developer and provide corresponding causes and resolutions User Miami University Community Environment 10503: PROD-DB 10528: TEST-DB

Canvas / Add VoiceThread

  1. Knowledge Base
  2. Canvas
  3. Canvas: Instructor
Resolution Add VoiceThread via modules Access to VoiceThread is a bit different than some other learning technologies licensed by Miami University. To access your VoiceThread account

Report an ID Card issue to FBS IT

  1. Services
  2. Accounts, IDs & Passwords
  3. Miami ID Cards
Introduction Campus Services Center and PFD Operations staff may use this form to report issues about ID cards to level 2 technicians. Details Select the Report an ID Card issue to FBS IT box

Report an Issue with Mobile Reader

  1. Services
  2. Accounts, IDs & Passwords
  3. Electronic Building Access
Issue/Question I receive a No Patron Data Found error message when using Mobile Reader Environment Mobile Reader Resolution Use the Report an Issue with Mobile Reader

Door Access Issues

  1. Services
  2. Accounts, IDs & Passwords
  3. Electronic Building Access
Introduction Faculty, staff, and students may use this form to report issues with electronic locking doors at any Miami University campus. You should expect a response to your ticket from support

Door Installations and Modifications

  1. Services
  2. Accounts, IDs & Passwords
  3. Electronic Building Access
Introduction This internal form is used by PFD construction managers to report door additions or modifications to Finance & Business Services IT (FBSIT) for inclusion in Miami's electronic door

Standard: Endpoint Protection

  1. Knowledge Base
  2. Best Practices Library
 computing resources and user's accounts, and the use of these measures have been approved by the Chief Information Officer (CIO). EDR tools monitor endpoint process executions, the act of writing and reading

Security / Email regarding State of Residence application

  1. Knowledge Base
  2. Security
  3. Phishing, Spam & Compromised Accounts
Objective To provide information on Miami University's State of Residence application email message when: You received an email to your school address asking for your state of residence

Duo / Use the Self Service Portal

  1. Knowledge Base
  2. Duo Two-factor Authentication
  3. Duo: Account Management
Objective To provide instruction on using Duo's self service portal To provide instruction on locating Duo's self service portal Environment 312306: Duo Security Two-factor

Duo / Update browser when prompted during authentication

  1. Knowledge Base
  2. Duo Two-factor Authentication
  3. Duo: Account Management
Objective To provide instructions on how to update a web browser Update a Chrome, Firefox, Internet Explorer, Edge, Safari web browser Environment 312306: Duo Security Two-factor

Duo / Authenticate when enrolled device is lost, stolen, or unavailable

  1. Knowledge Base
  2. Duo Two-factor Authentication
  3. Duo: Account Management
Objective To provide instruction on authenticating when enrolled device is lost, stolen, or unavailable To provide instruction on logging in when enrolled device is lost, stolen, or

Duo / Check the Rate Card for international travel

  1. Knowledge Base
  2. Duo Two-factor Authentication
  3. Duo: Account Management
Objective To provide access to the Duo Rate Card to discover or verify credit charges for use during international travel  To provide information about offline Duo authentication options for

Duo, YubiKey / User Support

  1. Knowledge Base
  2. Duo Two-factor Authentication
  3. Duo: Account Management
Objective To provide a directory of links to Yubico support, knowledge base, and end-user guide resources for your YubiKey To provide a directory of links to related Duo Security end-user

Duo / Resolve Duo prompt display issues

  1. Knowledge Base
  2. Duo Two-factor Authentication
  3. Duo: Account Management
Objective To provide instruction on resolving issues with the Duo prompt not displaying correctly Environment 312306: Duo Security Two-factor Authentication Apple IOS / Mobile