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Duo Two-factor Authentication
Duo: Account Management
Duo / Use the Self Service Portal
Duo / Use the Self Service Portal
Objective
To provide instruction on using Duo's self service portal
To provide instruction on locating Duo's self service portal
Environment
312306: Duo Security Two-factor Authentication
Rationale
Duo devices can be added or removed through Duo's self service portal
The Duo Mobile app can be reactivated through Duo's self service portal
Resolution
You must follow these steps to access the correct Duo window — you cannot access Duo's My Settings & Devices by direct URL
If you currently have no Duo method available to complete authentication, you will need to contact the Support Desk to request a bypass code to complete the authentication. Or if you have never enrolled in Duo follow the steps here to enroll for the first time:
Duo Start Here
On your computer,
open a private browser window
A browser session that is not currently logged in to Miami services is required to access Duo's
My Settings & Devices —
a private browser window is an easy way to be sure you have a fresh browser session
If you have the
Remember Me
option checked, you must use a private browser window in order to not skip past the Duo prompt and be automatically logged in.
Begin the log in process to any Miami University system by supplying your UniqueID and MUnet password, but do not complete the Duo factor yet
In the Duo window, click
Cancel
to cancel an automatic authentication request, if necessary
Before supplying a Duo factor
, click the
My Settings & Devices
link on the left — this will reload the current page
Now supply a Duo factor to authenticate your identity and complete your login
If a user is attempting to reactivate Duo Mobile because of a new device, the user may need to use an alternative Duo factor such as SMS text codes.
In order to receive SMS Duo codes click the
Enter a Passcode
button. A small blue pop up bar will appear. Click on the
Text me new codes
button.
Once the Duo factor is validated, the Self Service Portal will be displayed
Click
Add another device
and follow the prompt to add additional devices
Click
Device Options
for any device for which you want to remove, rename or reactivate the Duo Mobile app
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Details
Article ID:
60546
Created
Thu 8/16/18 1:25 PM
Modified
Tue 9/19/23 8:15 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.
Related Articles (5)
Duo / Enroll a mobile phone for use
Duo / Enroll a YubiKey or Feitian hardware token
Duo / Manage account settings
Duo / Manage the Remember Me option
Duo / Reactivate my mobile app
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Check out this article I found in the IT knowledge base.<br /><br /><a href="https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=60546">https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=60546</a><br /><br />Duo / Use the Self Service Portal