Guide: Duo / Use the Self Service Portal

Objective

  • To provide instruction on using Duo's self service portal
  • To provide instruction on locating Duo's self service portal

Scope

Environment

  • 312306: Duo Security Two-factor Authentication

Rationale

  • Additional devices can be added through Duo's self service portal

Resolution 

  • You must follow these steps to access the correct Duo window — you cannot access Duo's My Settings & Devices by direct URL
  1. On your computer, open a private browser window
    • A browser session that is not currently logged in to Miami services is required to access Duo's My Settings & Devices, a private browser window is an easy way to be sure you have a fresh browser session.
  2. Log in to any Miami University system using your UniqueID and MUnet password 
  3. In the Duo window, click Cancel to cancel an automatic authentication request, if necessary
  4. Before supplying a passcode or token, click the My Settings & Devices link on the left
  5. Authenticate your identity and complete your login
  6. Approve the login request on your enrolled device
    • When the request has been approved, the Self Service Portal will be displayed
  7.  Click Add another device and follow the prompt

 

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Details

Article ID: 60546
Created
Thu 8/16/18 1:25 PM
Modified
Tue 5/12/20 10:31 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.