Duo / Check the Rate Card for international travel

Objective

  • To provide access to the Duo Rate Card to discover or verify credit charges for use during international travel 
  • To provide information about offline Duo authentication options for use during international travel

Scope

  • Duo provides offline authentication options for times when you are without cell service or traveling internationally
    • The passcode option on the Duo Mobile app does not require wireless or cellular connectivity; and it can be used in airplane mode

Environment

  • 312306: Duo Security Two-factor Authentication

Cause

  • When traveling outside of the continental United States, authentication via SMS text may not work, because Duo's rate charges exceed the limit of 20 credits

Resolution 

 

Notes

 

Details

Article ID: 70180
Created
Tue 1/15/19 11:11 AM
Modified
Tue 1/10/23 4:28 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.