Duo / Authenticate when enrolled device is lost, stolen, or unavailable

Objective

  • To provide instruction on authenticating when enrolled device is lost, stolen, or unavailable
  • To provide instruction on logging in when enrolled device is lost, stolen, or unavailable

Scope

  • Your primary device has been lost or stolen, or is currently unavailable — and you enrolled only a single device for use with Duo
  • Your primary device has been lost or stolen, or is currently unavailable — but you enrolled a secondary device with Duo (!)

Environment

  • 312306: Duo Security Two-factor Authentication
  • Duo Mobile App
    • Android, iPhone, or Windows smartphone
    • Android or iOS tablet
  • Mobile Phone (cell phone other than a smartphone)
  • YubiKey, Feitian or other hardware token

Resolution

I enrolled only one device

  • Do you check the prompt in your browser that allows Duo to remember you for 14 days? If you did, you must open a private browser window to complete several of the steps below
  1. Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat and request a one-time use bypass code, which will allow you to log in once so you can enroll another device
  2. Once you have the bypass code, follow the appropriate instructions:

 

I enrolled a secondary device (!)

 

Details

Article ID: 71030
Created
Tue 1/29/19 8:45 AM
Modified
Tue 1/10/23 4:30 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.
Supported Office or Community
University Community of Students, Staff, and Faculty