Duo / Authenticate when enrolled device is lost, stolen, or unavailable

Objective

To provide instruction on authenticating when enrolled device is lost, stolen, or unavailable
To provide instruction on logging in when enrolled device is lost, stolen, or unavailable

Your primary device has been lost or stolen, or is currently unavailable — and you enrolled only a single device for use with Duo
Your primary device has been lost or stolen, or is currently unavailable — but you enrolled a secondary device with Duo (!)

Do you check the prompt in your browser that allows Duo to remember you for 14 days? If you did, you must open a private browser window to complete several of the steps below

Contact IT Help by phone at 513-529-7900 or by live chat at MiamiOH.edu/ITChat and request a one-time use bypass code, which will allow you to log in once so you can enroll another device
Once you have the bypass code, follow the appropriate instructions:
- Open a private browser window on your computer and enroll a secondary device for use with Duo
- To use the bypass code, at the Duo authentication prompt select the "Enter a Passcode" button and then enter the bypass code into the field that appears
- If you replaced your mobile phone and still use the same phone number, open a private browser window on your computer and install and reactivate the Duo Mobile app on your replacement phone

Simply use the secondary device to authenticate as normal
If you want to enroll a replacement device for the one that is unavailable, open a private browser window and enroll (another) secondary device for use with Duo
If you replaced your mobile phone and still use the same phone number, open a private browser window on your computer and install and reactivate the Duo Mobile app on your replacement phone

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