Updating...
Skip to main content
Filter your search by categories
All
Knowledge Base
Service Catalog
Search
Sign In
Show Applications Menu
Client Portal
Sign In
Search
Help
Services
Knowledge Base
More Applications
Skip to Knowledge Base content
Search
Articles
Knowledge Base
Duo Two-factor Authentication
Duo: Account Management
Duo / Authenticate when enrolled device is lost, stolen, or unavailable
Duo / Authenticate when enrolled device is lost, stolen, or unavailable
Objective
To provide instruction on authenticating when enrolled device is lost, stolen, or unavailable
To provide instruction on logging in when enrolled device is lost, stolen, or unavailable
Scope
Your primary device has been lost or stolen, or is currently unavailable — and you enrolled only a single device for use with Duo
Your primary device has been lost or stolen, or is currently unavailable — but you enrolled a secondary device with Duo (
!)
Environment
312306: Duo Security Two-factor Authentication
Duo Mobile App
Android, iPhone, or Windows smartphone
Android or iOS tablet
Mobile Phone (cell phone other than a smartphone)
YubiKey 4 Series Security Key
YubiKey hardware token
U2F hardware device
U2F authenticator
U2F security token
Resolution
I enrolled only one device
When you enrolled your device, did you check the prompt in your browser that allows Duo to remember you for 14 days? If you did, you
must
open a private browser window
to complete several of the steps below
Contact IT Help at 513-529-7900 and request a one-time use bypass code, which will allow you to log in
once
so you can enroll another device
Once you have the bypass code, follow the appropriate instructions:
Open a private browser window on your computer
and
enroll a secondary device for use with Duo
To use the bypass code, at the Duo authentication prompt select the "Enter a Passcode" button and then enter the bypass code into the field that appears.
If you replaced your mobile phone and
still use the same phone number
,
open a private browser window on your computer
and
install and reactivate the Duo Mobile app on your replacement phone
I enrolled a secondary device (
!)
Simply use the secondary device to authenticate as normal
If you want to enroll a replacement device for the one that is unavailable,
open a private browser window
and
enroll (another) secondary device for use with Duo
If you replaced your mobile phone and
still use the same phone number
,
open a private browser window on your computer
and
install and reactivate the Duo Mobile app on your replacement phone
Was this helpful?
Thank you. Your feedback has been recorded.
0 reviews
Comments
Do not fill this field out. It is used to deter robots.
Submit
Cancel Feedback
Blank
Blank
Details
Article ID:
71030
Created
Tue 1/29/19 8:45 AM
Modified
Mon 12/14/20 12:27 PM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.
Related Articles (3)
Browser / Launch a private or incognito window
Duo / Enroll a secondary device for use
Duo / Reactivate my mobile app
Deleting...
×
Share
Recipient(s)
- separate email addresses with a comma
Message
Check out this knowledge base article I found in the IT @ Miami knowledge base. https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=71030 Duo / Authenticate when enrolled device is lost, stolen, or unavailable