Guide: Choose a softphone app

RemoteTechToolkit

Purpose

To provide information to help you choose which of Miami's recommended softphone applications is right for you: Jabber or Webex Teams

A softphone application emulates your physical desk phone on your computer and smartphone
One of the primary advantages of using a smartphone is that it is tied to the University phone directory, so you can use your Miami phone number for University activities
- Miami's telephone system supports two softphone applications: Jabber and Webex Teams

Jabber Desktop can be used by
- Anyone who has more than one line that is used for outbound calls
  - Note: Jabber has the capability for eight inbound or outbound lines
- Anyone in a call center
Jabber Smartphone is recommended for
- Anyone who wants a simplified phone-only application
- Anyone who has issues using Webex Teams
For comprehensive product information and support documentation, visit Cisco Support: Jabber
For information on installing and configuring Jabber for use in the Miami University phone system, visit Knowledge Base: Jabber

Webex Teams Desktop can be used by
- Anyone who has a single-line University desk phone
  - Note: Webex Teams has the capability for eight inbound lines. However, only line 1 can be used for outbound calling
- Anyone who uses Webex conferencing
- Anyone who needs chat features to converse with other groups and individual students, faculty, and staff
Webex Teams Smartphone can be used by
- Anyone who has a single-line University desk phone
- Anyone who uses Webex conferencing
- Anyone who needs chat features to converse with other groups and individual students, faculty, and staff
For comprehensive product information and support documentation, visit Cisco Webex Help Center: Webex Teams
For current Webex uptime status and updates, visit Cisco Webex Global Service Status
For information on installing and configuring Webex Teams for use in the Miami University phone system, visit Knowledge Base: Webex Teams

If you have issues with your softphone application, complete and submit your request for assistance at MiamiOH.edu/phones
For comprehensive product information and support documentation:
- Visit Cisco Support: Jabber
- Visit Cisco Webex Help Center: Webex Teams

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Article ID: 101367

Created

Sun 3/15/20 3:33 PM

Modified

Fri 3/20/20 11:39 AM

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