Softphone App / Guide

Objective

  • To provide information to help you choose which of Miami's recommended softphone applications is right for you: Jabber or Webex 

User

  • User of Miami University Phone System

Environment

  • 440389: Jabber
    • Cisco Jabber
  • 700758: Webex
    • Cisco Webex 

Rationale

  • A softphone application emulates your physical desk phone on your computer and smartphone
  • One of the primary advantages of using a smartphone is that it is tied to the University phone directory, so you can use your Miami phone number for University activities
    • Miami's telephone system supports two softphone applications: Jabber and Webex 

Guidelines

Jabber

Webex

  • Webex Desktop can be used by
    • Anyone who has an assigned university phone extension.
      • Note: Jabber has ta maximum of eight phone extensions
    • Anyone who uses Webex conferencing
    • Anyone who needs chat features to converse with other groups and individual students, faculty, and staff
    • Anyone in a call center
    •  
  • Webex Smartphone can be used by
    • Anyone who has an assigned university phone extension.
    • Anyone who uses Webex conferencing
    • Anyone who needs chat features to converse with other groups and individual students, faculty, and staff
       
  • For comprehensive product information and support documentation, visit Cisco Webex Help Center: Webex App
  • For current Webex uptime status and updates, visit Cisco Webex Global Service Status

 

Notes

 

Details

Article ID: 101367
Created
Sun 3/15/20 3:33 PM
Modified
Wed 9/20/23 9:25 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.

Related Services / Offerings (1)

University Phones
Phone services that support a variety of phone technologies including hardware/software phones, faxes, and call centers.