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Softphone App / Guide
Softphone App / Guide
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RemoteTechToolkit
Objective
To provide information to help you choose which of Miami's recommended softphone applications is right for you: Jabber or Webex Teams
User
User of Miami University Phone System
Environment
440389: Jabber
Cisco Jabber
700758: Webex
Cisco Webex
Rationale
A softphone application emulates your physical desk phone on your computer and smartphone
One of the primary advantages of using a smartphone is that it is tied to the University phone directory, so you can use your Miami phone number for University activities
Miami's telephone system supports two softphone applications: Jabber and Webex
Guidelines
Jabber
Jabber Desktop can be used by
Anyone who has more than one line that is used for outbound calls
Note: Jabber has the capability for eight inbound or outbound lines
Anyone in a call center
Jabber Smartphone is recommended for
Anyone who wants a simplified phone-only application
Anyone who has issues using Webex Teams
For comprehensive product information and support documentation, visit
Cisco Support: Jabber
For information on installing and configuring Jabber for use in the Miami University phone system, visit
Knowledge Base: Jabber
Jabber: Install and configure on a Mac
Jabber: Install and configure on a PC
Jabber: Install and configure on an Android device
Jabber: Install and configure on an iOS device
Webex
Webex Desktop can be used by
Anyone who has a single-line University desk phone
Note: Webex Teams has the capability for eight inbound lines. However, only
line 1
can be used for outbound calling
Anyone who uses Webex conferencing
Anyone who needs chat features to converse with other groups and individual students, faculty, and staff
Webex Smartphone can be used by
Anyone who has a single-line University desk phone
Anyone who uses Webex conferencing
Anyone who needs chat features to converse with other groups and individual students, faculty, and staff
For comprehensive product information and support documentation, visit
Cisco Webex Help Center: Webex Teams
For current Webex uptime status and updates, visit
Cisco Webex Global Service Status
For information on installing and configuring Webex Teams for use in the Miami University phone system, visit
Knowledge Base: Webex Teams
Webex Teams: Install on University-owned macOS device
Webex Teams: Install on University-owned Windows device
Webex Teams: Install and configure on an iOS device
Webex Teams: Install and configure on an Android device
Notes
If you have issues with your softphone application, complete and submit your
request for assistance at MiamiOH.edu/phones
For comprehensive product information and support documentation:
Visit
Cisco Support: Jabber
Visit
Cisco Webex Help Center: Webex Teams
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Details
Article ID:
101367
Created
Sun 3/15/20 3:33 PM
Modified
Fri 9/10/21 9:50 AM
Can you resolve this issue yourself?
Yes! This is self-service with a smile.
Related Articles (4)
Cisco Jabber / Install and configure on a macOS computer
Cisco Jabber / Install and configure on a Windows computer
Cisco Jabber / Install and configure on an Android device
Cisco Jabber / Install and configure on an iOS device
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Check out this article I found in the IT knowledge base.<br /><br /><a href="https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=101367&SIDs=6191">https://miamioh.teamdynamix.com/TDClient/1813/Portal/KB/ArticleDet?ID=101367&SIDs=6191</a><br /><br />Softphone App / Guide