Guide: Use Google to search a single domain for support info

Tags PK19

Purpose

  • To provide guidance in using Google to search the MiamiOH.edu domain for University-specific information
  • To provide guidance in using Google to search a single external domain for third-party support information
  • To provide guidance in using Google's site: syntax to search a single domain
  • To provide links to third-party technical support, training, and knowledge base sites; and operational status dashboards

User

  • Miami University Student, Staff, Faculty, Alumni

Environment

Rationale

Guidelines

  • To get results from Google each time you search, follow these instructions to make Google your default search engine
  • Use Google's site: syntax and a specific website URL to limit your search to results within a single domain
  • To use Google to search within a single domain:
    1. Simply open a new browser window
    2. Enter site:<website URL><space><issue or subject> in your Google address bar 
      • Example: site:community.canvaslms.com assignments
      • Example: site:help.webex.com join a WebEx meeting on mobile
      • Example: site:miamioh.edu hockey
      • Example: site:miamioh.edu New York Times

 

Directory of University and external support sites

University and third-party tech support, training, or knowledge base site with URL Syntax, URL, search details to enter in the Google address bar Example
Adobe (all apps): 
helpx.adobe.com
site:helpx.adobe.com<space><issue or subject> site:helpx.adobe.com troubleshoot Acrobat Reader
Canvas: 
community.canvaslms.com
site:community.canvaslms.com<space><issue or subject> site:community.canvaslms.com assignments
Cisco WebEx: 
help.webex.com
site:help.webex.com<space><issue or subject> site:help.webex.com join a WebEx meeting on mobile
Comodo: 
support.comodo.com
site:support.comodo.com<space><issue or subject> site:support.comodo.com certificate serial number
Duo:
duo.com
site:duo.com/support<space><issue or subject> site:duo.com/support how does two-factor work
Formstack:
support.formstack.com
site:support.formstack.com<space><issue or subject> site:support.formstack.com create a form
Google (all apps): 
support.google.com
site:support.google.com<space><issue or subject> site:support.google.com search settings
Java: 
java.com
site:java.com<space><issue or subject> site:java.com download
Kronos:
community.kronos.com
site:community.kronos.com<space><issue or subject> site:community.kronos.com cisco phone
MathWorks: 
mathworks.com
site:mathworks.com<space><issue or subject> site:mathworks.com how do I launch MATLAB
Miami University: 
miamioh.edu
site:miamioh.edu<space><issue or subject> site:miamioh.edu New York Times
Pearson: 
support.pearson.com
site:support.pearson.com<space><issue or subject> site:support.pearson.com access code issue
Qualtrics: 
qualtrics.com/support
site:qualtrics.com/support<space><issue or subject> site:qualtrics.com/support print survey
Snap Surveys: 
snapsurveys.com/support
site:snapsurveys.com/support<space><issue or subject> site:snapsurveys.com/support running a report
Turning Technologies: 
turningtechnologies.com
site:turningtechnologies.com<space><issue or subject> site:turningtechnologies.com clicker instructions
Ubuntu: 
askubuntu.com
site:askubuntu.com<space><issue or subject> site:askubuntu.com
Yubico (YubiKey): 
support.yubico.com
site:support.yubico.com<space><issue or subject> site:support.yubico.com use yubikey on macos

 

Notes

 

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Details

Article ID: 75191
Created
Mon 4/8/19 9:33 AM
Modified
Fri 4/26/19 1:47 PM
Can you resolve this issue yourself?
Can the end-user resolve the issue using the instructions given?
Or does the end-user need to request assistance from Miami UIT, a client office, or a vendor?
Yes! This is self-service with a smile.